All Content tagged with Support Case
In the AWS Management Console, you can create three types of customer cases in AWS Support: Account and billing support, service limit increases, and technical support.
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Why is Billing support case unassigned for 2+ weeks after CloudWatch Logs misconfiguration?
My AWS account was closed on May 9, 2026. As a direct result, two Route 53 domains I rely on — tgt101.com and tylertracy.com — are scheduled for deletion on June 8, 2026, per the notices I received fr...
2
answers
-2
votes
69
views
asked 2 months ago
This is an escalation about Case #************** which has been open for 32 days without any AWS Support response. I have made multiple escalation requests (April 22, April 24, May 4) that have been c...
2
answers
-1
votes
60
views
asked 2 months ago
I have unexpected charges in my account. Mistakenly used personal account instead of work account and enabled Quick and got charged unexpectedly. I put a support case which is pending assignment for 1...
1
answers
-3
votes
105
views
asked 2 months ago
I have signed up for Business Support Plus and opened a support ticket with business impairment severity on May 13th.
The severity mentioned a response in under 24 hours, which didn't happen, and my ...
1
answers
0
votes
52
views
asked 2 months ago
Hi,
We are managing multiple accounts under AWS Organizations. The root management account was created on 7 May 2025 and has ~12 months of billing and usage history. Member accounts are dedicated for...
3
answers
-1
votes
106
views
asked 2 months ago
**Issue Summary:**
I'm a student who accidentally left AWS services running for ~2 weeks (April 25 - May 2, 2026) and incurred $92.37 in unexpected charges. I've created multiple support cases request...
2
answers
-3
votes
78
views
asked 2 months ago
I am a university student in the Cloud Computing and Big Data Analytics course. I opened my AWS account in February 2026 only for school projects. While learning OpenSearch I accidentally left a domai...
I am seeking assistance with a critical blockage regarding my AWS account and support access.
**The Issue:**
Existing Case (***************): This technical case has remained in "Unassigned" sta...
I have basic support and have raised a case for unexpected charges that have come off a credit card. I have tried adding "urgent" and "Please escalate" to the correspondence. I have submitted two m...
Hi there,
I created an AWS account for a 501(c)(3) non-profit organisation that I work with. The organisation has been verified through TechSoup and has received AWS nonprofit credits via AWS’s offic...
I have had a support case open for 40 days regarding a billing issue.
I have incurred unexpected charges on my account for services I have not used and would therefore like a refund. My account is no...