All Content tagged with Support Case
In the AWS Management Console, you can create three types of customer cases in AWS Support: Account and billing support, service limit increases, and technical support.
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Hello AWS Community,
I would like to ask for assistance regarding an AWS Marketplace support case that has not received any response for almost a month.
Support Case: 00886976
Opened: May 19, 2026
...
3
answers
-1
votes
75
views
asked 24 days ago
Hello,
I've opened a case 19 days ago now but there has been no response. I'm writing this in the hopes someone can take a look at my case and resolve or escalate the issue.
Thank you
2
answers
-2
votes
92
views
asked 24 days ago
I opened a support case 14 days ago requesting a refund for $287.66 in May 2026 and $95 in June 2026 charges for Amazon Q in QuickSight. I never used QuickSight at all no dashboards, no topics, no que...
2
answers
-2
votes
67
views
asked a month ago
Hello AWS Team,
I need assistance recovering and transferring my AWS certification records.
I earned the AWS Certified Cloud Practitioner certification on 18 March 2024. Unfortunately, I no longer h...
2
answers
-1
votes
75
views
asked a month ago
I create tickets and they wait for weeks until they get a completely non-sense response. Why is AWS doing that? Even AI could provide a better service
1
answers
-6
votes
64
views
asked a month ago
My AWS account was suspended on June 18, 2026 after a security-related case that originated in May.
AWS informed me that the account may have been accessed by a third party and requested remediation ...
2
answers
-4
votes
71
views
asked a month ago
Hello, I am a student and I am desperately looking for help. My billing support case (Case ID:*************** ) has been completely unassigned with zero responses for over 40 days.
My student account...
2
answers
-4
votes
79
views
asked a month ago
**URGENT ESCALATION NEEDED - 15 DAYS UNRESOLVED**
I'm experiencing a critical Amazon Bedrock quota provisioning defect that has completely blocked service usage for **15 days** with **7 support cases...
3
answers
-2
votes
94
views
asked a month ago
@AWSSupport I've opened a billing issue ticket (Case ID: ***************) on June 3(15 days ago), and it's still unassigned with ZERO response. Is this how AWS treats its customers?
I haven't submit ...
2
answers
-4
votes
108
views
asked a month ago
Hello, I have a billing dispute case that has been unassigned for 15 days. I'm on the Basic support plan and understand that billing support is included regardless of plan level. I also understand tha...
2
answers
-1
votes
66
views
asked a month ago
I have a billing support case that has been in "Unassigned" status
for 15 days (created June 1, 2026). Case ID: ***************.
The issue: an invoice was issued by AWS EMEA SARL with VAT, but our
ac...
2
answers
-1
votes
93
views
asked a month ago
Hi,
I’m having an issue with Amazon Bedrock / Service Quotas and I’m not sure what the correct escalation path is.
I opened an AWS Support case around 14 days ago, and it is still Unassigned. Since ...
2
answers
-2
votes
73
views
asked a month ago