All Content tagged with Support Case
In the AWS Management Console, you can create three types of customer cases in AWS Support: Account and billing support, service limit increases, and technical support.
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Hello, my billing support case (Case ID: *************) has been stuck as 'Unassigned' for 27 days. I am a student who accidentally incurred a $12 charge and a $2.55 charge while experimenting with th...
2
answers
-2
votes
89
views
asked a month ago
I've had a domain on Route 53 for a couple of years and it was auto renewing with no issues. However, I've recently received an email about an upcoming price increase. The email suggests that you can ...
2
answers
-1
votes
87
views
asked a month ago
Hello,
I am looking for guidance regarding AWS Billing Support.
I currently have three billing support cases:
- ************** (opened May 18, 2026)
- ************** (opened May 24, 2026)
- *******...
2
answers
-2
votes
73
views
asked a month ago
I have a public website (S3 hosted) for which I would like to activate CloudFront. However, while trying to create the distribution, I get an error:
*"Your account must be verified before you can add...
2
answers
-2
votes
84
views
asked a month ago
A month ago, I submitted a support ticket to AWS regarding billing issues. The support representative responded quickly and asked me to answer a series of follow-up questions. After I replied, I didn’...
2
answers
-1
votes
78
views
asked a month ago
Hello AWS Community and Team,
I'm reaching out about case **************** (SES Production Access for eu-central-1) which has been pending for over 60 hours, significantly exceeding the documented 24...
3
answers
-1
votes
112
views
asked a month ago
We are requesting guidance regarding an Amazon SES Production Access request that appears to be stuck in review.
Region:
US East (N. Virginia) - us-east-1
Current Situation:
* We submitted a Produc...
2
answers
-1
votes
159
views
asked a month ago
Hey everyone, I need some serious advice or visibility here because my early-stage startup is in a desperate financial situation due to an automated AWS billing loop.
We migrated our infrastructure (...
1
answers
-2
votes
96
views
asked 2 months ago
I created a case for unexpected charges a month ago, and I haven't gotten any kind of response; it even says it's still unassigned. I'm constantly receiving messages telling me that my AWS account wil...
2
answers
-3
votes
71
views
asked 2 months ago
Hello,
I created an AWS support case in Support Center. The case number is *******. I created this 8 days ago, but it is still unassigned. Can this be escalated and resolved as soon as possible?
*Edi...
2
answers
-4
votes
47
views
asked 2 months ago
I have raised an issue with aws support regarding a recent event we faced. It has been almost 2 weeks and the case still says unassigned.
I would like to know how can I get this resolved soon.
I woul...
1
answers
-1
votes
61
views
asked 2 months ago
My AWS account has remained suspended for more than 72 hours even though all outstanding bills were fully paid immediately. I have already opened multiple support cases, but none of them have even bee...
2
answers
-1
votes
62
views
asked 2 months ago