All Content tagged with Amazon Connect Outbound Campaigns
Create high volume ML-powered outbound campaigns in just a few clicks.
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WasifEXPERT
published a month ago1 votes120 views
Use AWS Lambda and Amazon Bedrock to dynamically transform Message Template content during Amazon Connect outbound campaign execution - enabling multilingual translation, personalization, and AI-power...
JohnTEXPERT
published a month ago0 votes135 views
Step-by-step diagnostic methodology for identifying which campaign quota causes outbound call failures, using metric correlation and event analysis.
Hello AWS Community,
I am working with Amazon Connect Outbound Campaigns using Predictive Dialing mode.
I am trying to understand how Abandon Rate is managed in Amazon Connect, but I cannot clearly ...
We're building an agentless outbound campaign in Amazon Connect. In the Journey flow, we have a Custom action block that invokes a Lambda function. The lambda receives a batch of customer profiles, ca...
I am using Amazon Connect Campaigns with Customer Profiles and Message Templates (Handlebars helpers). I need to display a list of add-ons in an email. Will be using these templates for Outbound Campa...
I’m using an Amazon Connect outbound journey with a Custom action (Lambda) followed by a Check attributes block.
The Lambda returns customer data, and I’m trying to branch the journey based on the va...
I am new to Amazon connect. I have setup an Amazon Connect Outbound campaign using Recipient as Customer Event and selected Source as S3
Event defined as Zipcode is NY
I have uploaded the CSV fi...
Hello,
I have integrated Salesforce with Amazon Connect Customer Profiles. I have a custom Salesforce field `Prior__c` that is mapped to `Attributes.Prior` in my Customer Profiles object mapping.
Gunasekaran, MakendranEXPERT
published 7 months ago0 votes783 views
This guide explains how to programmatically create Amazon Connect Outbound Campaigns using AWS APIs. Since Campaign Flows (Type: CAMPAIGN) cannot be created through the UI, this article provides a com...
Gunasekaran, MakendranEXPERT
published 9 months ago1 votes798 views
Step-by-step guide for AWS administrators to programmatically upload CSV data and create customer segments in Amazon Connect Customer Profiles. Covers the complete 5-step API workflow with CLI command...
i m trying to use outbound whisper flow in amazon connect, will it play message to agent or only for customer, what other things i can do with outbound whisper flow?
I’m running an outbound campaign in Amazon Connect, sourcing contacts from Customer Profiles.
I’ve added phone numbers into the profile objects under the fields MobilePhoneNumber, HomePhoneNumber, an...