All Content tagged with Amazon Connect Outbound Campaigns
Create high volume ML-powered outbound campaigns in just a few clicks.
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Gunasekaran, MakendranEXPERT
published 24 days ago0 votes111 views
Step-by-step guide for AWS administrators to programmatically upload CSV data and create customer segments in Amazon Connect Customer Profiles. Covers the complete 5-step API workflow with CLI command...
i m trying to use outbound whisper flow in amazon connect, will it play message to agent or only for customer, what other things i can do with outbound whisper flow?
I’m running an outbound campaign in Amazon Connect, sourcing contacts from Customer Profiles.
I’ve added phone numbers into the profile objects under the fields MobilePhoneNumber, HomePhoneNumber, an...
Question:
When will outbound calls using TFN numbers be allowed in Chile?
Context:
In Chile, a new law (link: [https://www.subtel.gob.cl/prefijos-unicos/]) came into effect today (August 13, 2025) re...
1. Does Amazon Connect allow phone number masking for making outbound calls through campaigns?
For example, some PBX systems allow masking so the call recipient cannot block the real number, which is ...
I understand that Amazon Connect internally uses the OPUS codec. However, public telephony in different countries may use different codecs depending on the country (e.g., G.722, G.729, etc.).
**My qu...
Hi Everyone,
I'm currently running outbound voice campaigns using Amazon Connect, and I’d like to implement a solution where the caller ID number is selected dynamically based on the customer's phone...
I want to set up an outbound campaign using a local DID. For example, if the customer's phone number starts with +1833, the number displayed on their phone should also start with +1833.
I have alread...
Hi,
I'm trying to enable outbound campaigns for Amazon Connect instance. I applied the KMS key but when I hit the enable button the loading animation keeps spinning. Is there any AWS IAM permissions ...
I have been looking on the portal and through the documentation but have yet to find a satisfying implementation for a robust DNC list within AWS Connect. I have seen that there is an option when usi...
I am creating an outbound Campaign via aws connect for email, i have setup SES with it , I have added an email domain and attached it with my connect instance,I have done all the steps mentioned here ...
Hello,
We are using Amazon Connect Outbound Campaigns for our auto-dialing efforts, using the predictive dialer feature. Our current configuration is:
Agent bandwidth allocation: 100%
Dialing capaci...