All Content tagged with Amazon Connect
easy-to-use omnichannel cloud contact center that helps you provide superior customer service at a lower cost
Content language: English
Select up to 5 tags to filter
Sort by most recent
Are there any problems with the amazon N. Virginia servers?
Getting this error while connecting my aws instance, Tried everything by adding inbound traffic rules still cant able to connect dont know why. Kindly help.
Failed to connect to your instance
EC2...
Hello, I am working with the historical metrics provided by Amazon Connect. I would to know if is there any way to get the sum of total time for inbound calls and outbound calls separated. Thanks in...
Hello AWS Community,
I'm working on integrating a custom chatbot (CUSTOM_BOT) with Amazon Connect and have encountered some puzzling behavior with websocket connections. I'm hoping someone can shed...
How can I make the caller dial, or pre call, enter phone number when caller opens the com widget?
How are voicemails deleted after listening to them in Amazon Connect Application?
Hi everyone
I have just made my 3 qualifying sales and am now trying to connect my amazon API to AAWP plugin on Wordpress. I keep getting this error:
" TooManyRequests: The request was denied due...
A user calls in to an AWS Connect number and a flow is triggered. An agent answers the call. So far this is the normal flow.
Now, we wish to "process" this audio stream that is being sent to/from...
I have a setup with 10 users, each assigned a default Amazon Connect phone number and a specific workflow. My goal is for these users to communicate directly with each other using Quick Connect, by...
Hi,
We have created an App with a phone call feature and the USA Users need to register their phone number before using it. To provide security to our app, and to avoid any phone number registration...
In my Amazon Connect flow, I can get queue time based on the Queue metrics block and be able to play it to the customer.
But how can I play the updated/refreshed queue time every 2 minutes and entice...
Hi,
We have created an App with a phone call feature and the US Users need to register their phone number before using it. To provide security to our app, and to avoid any phone number registration...