All Content tagged with Amazon Connect
easy-to-use omnichannel cloud contact center that helps you provide superior customer service at a lower cost
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Does anyone have recommendations about how to learn CDK/TypeScript from an Amazon Connect perspective in order to do DR with a very short RTO? Any videos or interactive tutorials? I've read the blog p...
asked 4 days ago
WasifEXPERT
published 6 days ago1 votes78 views
Use AWS Lambda and Amazon Bedrock to dynamically transform Message Template content during Amazon Connect outbound campaign execution - enabling multilingual translation, personalization, and AI-power...
JohnTEXPERT
published 6 days ago0 votes53 views
Step-by-step diagnostic methodology for identifying which campaign quota causes outbound call failures, using metric correlation and event analysis.
Hi,
We have our Amazon Connect instance hosted in the Frankfurt region, but one of our customers is based in South Korea.
Is it possible to obtain a South Korean phone number and associate it with o...
Can AWS Connect receive SIP calls and handle them like the ones received in the DIDs acquired in AWS Connect console?
If not possible directly with AWS Connect, what is the best way to achieve this?
...
I'm trying to integrate Amazon Lex V2 with Amazon Connect using ConnectParticipantWithLexBot in my contact flow JSON, but it immediately returns NoMatchingError without ever calling the Lex bot.
Envir...
Chat summaries are currently only viewable in Contact Search and cannot be shown to the agent on workspace or CCP upon ending the contact. This needs to be visible to agents in the workspace during/a...
I have developed an architecture using Amazon Connect, Amazon Lex V2, and AWS Lambda.
Architecture flow:
Amazon Connect → Amazon Lex V2 → AWS Lambda
In this implementation:
Amazon Connect handles t...
I have developed an architecture using Amazon Lex, AWS Lambda, and Amazon Connect. In this setup, AWS Lambda handles the entire business logic, while Lex does not use any custom intents or slots. Inst...
Saikrishna ReddyEXPERT
published 19 days ago0 votes83 views
This article addresses a common misconception observed during customer audio quality troubleshooting: the CCP log warning "The user has requested to not receive notifications" being flagged as a poten...
Saikrishna ReddyEXPERT
published 23 days ago0 votes92 views
This article explores a scenario where audio quality issues (static, robotic sound) in an Amazon Connect contact center are misattributed to the Connect service, while the actual root cause lies in th...
I created a view for Pre -Chat Form with startConnectChat button. However, I cannot seem to figure out how to pass the input to contact attributes.
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