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All Content tagged with Amazon Connect
easy-to-use omnichannel cloud contact center that helps you provide superior customer service at a lower cost
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HI, I created an account in dec 2025, and I am trying to access the amazon connect now but it says, compelete your profile first, when I click on it, there is nothing pending , I have already verified...
I have the following Customer Queue Flow
```typescript
{
"Version": "2019-10-30",
"StartAction": "e4911152-3b5f-4261-ac52-63cbeb585b2d",
"Metadata": {
"entryPointPosition": {
"x": -0....
We have an existing phone number (10-digit long code) that we want to use in AWS End User Messaging. I couldn't find any documentation on how to port an existing number into AWS End User Messaging. Ou...
We are seeking assistance with our Amazon Connect instances. We are currently unable to switch our SSO authentication from Google SSO to Microsoft Entra ID.
According to our internal review, we need ...
Gunasekaran, MakendranEXPERT
published 16 days ago0 votes41 views
Technical guide for implementing Amazon Connect chat widgets with the alwaysHideToolbar configuration. Explains how to prevent false URL detection (text like "ID.me" becoming hyperlinks) while hiding ...
I am facing an issue with Amazon Connect Native AI Voice Agent that started occurring suddenly without any intentional configuration changes.
**Scenario:**
* Amazon Connect instance: us-east-1
* Usin...
Hi everyone,
In the Real‑Time Metrics → Current queue performance dashboard, the widget only shows 10 queues at a time. To see the rest, I have to click Expand, and even then the queues are paginated...
Hi everyone,
I’ve been experimenting with Saved Searches in Contact Search, and I can’t find any way to share them with other users or teams. Each saved search seems to be visible only to the person ...
We observed intermittent failures when transferring calls from Amazon Connect to the external number
Observed behavior during failure scenarios:
• Call rings for a few seconds.
• Call then disconnects...
I have a few Real Time Metric Reports that have many filters applied to them. I am looking for a way to copy these filters without reselecting them.
I am attempting to streamline a report and needed to combine 3 current AWS Connect real time metric reports to one report. I need to be able to retain the filters that have been added to each report.
I want to set up Single Sign-On (SSO) for my Amazon Connect instance using Amazon Cognito as the identity provider. I’m looking for guidance on the required steps, best practices, and any potential pi...