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All Content tagged with Amazon Connect
easy-to-use omnichannel cloud contact center that helps you provide superior customer service at a lower cost
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1369 results
Atharva PathakEXPERT
published 5 days ago0 votes30 views
A step-by-step guide for Amazon Connect administrators to delete one or more queues programmatically using the AWS CLI. It covers the full dependency-resolution workflow needed to avoid the ResourceIn...
I am building an IVR-first Amazon Connect deployment that uses an external voice transfer connector to hand calls to a SIP endpoint outside Connect. The SIP signalling and RTP media should not travers...
I have an Amazon Connect instance with Amazon Q in Connect fully provisioned for a POC. I've mocked up a CRM "page" using Streams and have the CCP widget working and taking calls. I'm trying to get Co...
AWS-User-2366522EXPERT
published 23 days ago0 votes184 views
Amazon Connect AI Agents reach business systems through Bedrock AgentCore Gateway as MCP tools. When any link in that chain is misconfigured, nothing errors: the gateway namespace simply never appears...
Hello AWS Team,
I deleted two Amazon Connect instances over multiple times first once was 15 days ago, till yesterday (one in ca-central-1 and one in a US region). However, my control plane still sho...
Account: 606814915718 · Region: us-east-1
Connect instance: 9b494d2d-f0a1-4d22-b59e-cdedfe8f7478 (next-gen "Amazon Connect Customer")
Orchestration AI agent: 9b851041-3e63-47df-962d-6deca9440257 (PUBL...
We are building a voice routing pattern in Amazon Connect and need guidance on a reliable way to detect an agent connection failure and reroute the caller.
**Business flow**
1. Customer is in a queu...
Hello Everyone,
We are working on an Amazon Connect solution that integrates with AWS Lambda to automate backend operations initiated by callers.
Our current architecture is as follows:
**Amazon Co...
Hi all,
I'm building a self-service AI Agent in Amazon Connect (Q in Connect), using Lex with a Q in Connect intent, SelfServiceOrchestration prompt type (MESSAGES format), with the built-in Retrieve...
I have a Connect AI agent (chat channel) configured with a Retrieve tool backed by a Bedrock Knowledge Base. When the agent attempts to retrieve information, the tool call fails with a generic configu...
**Context**:
We are testing Amazon Connect queue behavior under an unstaffed queue scenario (0 agents online, 0 agents available). An inbound voice contact enters the system, successfully triggers a "...
I'm using Amazon Connect Contact Lens evaluation forms to assess my agents' performance. Some of my evaluation questions are only relevant depending on the type of interaction. For example, if the cus...