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All Content tagged with Amazon Connect Agent Workspace
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I am working inside a flow. I use the Show View node. Following the Submit line of execution I try to set contact attribute. I am trying to set contact attribute using $.Views.ViewResultData.TextBox_1...
I created a new Bedrock KB, synced it and tested it. Everything is working fine.
I then created a new domain in Amazon Connect instance, added a new integration point using Bedrock KB and once create...
Gunasekaran, MakendranEXPERT
published 2 months ago0 votes57 views
Technical guide for implementing Amazon Connect chat widgets with the alwaysHideToolbar configuration. Explains how to prevent false URL detection (text like "ID.me" becoming hyperlinks) while hiding ...
My application uses AWS Cognito User Pools for authentication (users log in via Cognito and receive tokens).
After logging into my app, users see a button “Agent View”.
When an agent clicks “Agent V...
Hi everyone,
We’re using Amazon Connect and have noticed that when a call is presented to an agent, the CCP rings for around 20 seconds before timing out. Our agents have asked if this can be increase...
Problem Summary
I have a View form with a dropdown component that is not saving its selected value to a Case field, while text input fields in the same form work perfectly.
Flow Configuration
Flow St...
I've set up Email channel for Amazon Connect according to https://docs.aws.amazon.com/connect/latest/adminguide/setup-email-channel.html
Emails are successfully sent and delivered from Agent Workspac...
Hi, I'm working on building an Amazon Connect view and need some guidance on implementing a specific UI requirement. My setup is as follows:
* I receive data from a Lambda function, and the response ...
Gunasekaran, MakendranEXPERT
published 5 months ago0 votes415 views
Step-by-step guide for AWS administrators to programmatically upload CSV data and create customer segments in Amazon Connect Customer Profiles. Covers the complete 5-step API workflow with CLI command...
The agents have access to cases in Amazon Connect, but they can currently see all cases. If we have around 300,000 cases, they can view all of them — even the closed ones. I want to adjust the visibil...
i cannot add 2 integration in Amazon Q in Connect, is it possible to add 2 integration pointing to 2 different Sharepoint site, one for English, another one is German ?
i m trying to use outbound whisper flow in amazon connect, will it play message to agent or only for customer, what other things i can do with outbound whisper flow?