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All Content tagged with Amazon Connect Customer Profiles
Enable agents to deliver faster, more personalized customer service
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Gunasekaran, MakendranEXPERT
published 2 months ago0 votes204 views
This guide explains how to programmatically create Amazon Connect Outbound Campaigns using AWS APIs. Since Campaign Flows (Type: CAMPAIGN) cannot be created through the UI, this article provides a com...
Gunasekaran, MakendranEXPERT
published 3 months ago0 votes288 views
Step-by-step guide for AWS administrators to programmatically upload CSV data and create customer segments in Amazon Connect Customer Profiles. Covers the complete 5-step API workflow with CLI command...
The agents have access to cases in Amazon Connect, but they can currently see all cases. If we have around 300,000 cases, they can view all of them — even the closed ones. I want to adjust the visibil...
I'm testing a scenario in Amazon Connect where I use a Disconnect flow to handle the end of a chat session.
However, I want the Disconnect flow to trigger only when the customer becomes idle and the ...
We are facing a significant latency issue with AWS Connect Campaigns because we cannot find a way to set per-contact attributes before a call is dialed. This forces our contact flow to perform a data ...
Hello guys can anyone help me. currently I'm trying to search for a customer profile based on their custom attribute "reference_number" (under more information in agent workspace) i also tried using a...
Hi Everyone,
I'm currently running outbound voice campaigns using Amazon Connect, and I’d like to implement a solution where the caller ID number is selected dynamically based on the customer's phone...
Gunasekaran, MakendranEXPERT
published 8 months ago1 votes318 views
This guide addresses managing service-linked roles and Customer Profiles domains in Amazon Connect, focusing on resolving persistent service-linked role issues after instance deletion. Written for AWS...
I need to update a customer profile from a Lambda function when a call comes in. Specifically, I want to append the call summary along with the date of the call to an existing summary already stored i...
I'm triggering a Lambda function when a Contact Lens summary file is generated. This Lambda reads the Contact Lens summary and stores it in Customer Profiles. However, I also need to retrieve the agen...
I received an email from AWS telling me to click the "Update KMS permission” button in the Amazon Connect Customer Profiles page. After this, I am to "create a support case for the Amazon Connect Cust...
I'm creating custom views to change the agent desktop when a agent receives an inbound call.
Basically, I have a first custom view so the agent can query for the customer profile based on the custome...