All Content tagged with Amazon Connect Customer Profiles
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WasifEXPERT
published a month ago1 votes120 views
Use AWS Lambda and Amazon Bedrock to dynamically transform Message Template content during Amazon Connect outbound campaign execution - enabling multilingual translation, personalization, and AI-power...
I created a view for Pre -Chat Form with startConnectChat button. However, I cannot seem to figure out how to pass the input to contact attributes.
. I need to display a list of add-ons in an email. Will be using these templates for Outbound Campa...
How can I delete CTR data from Amazon Connect Contact Search for GDPR compliance? I am trying to implement GDPR-compliant data deletion in Amazon Connect.
My current deletion workflow is:
1. Delete ...
Gunasekaran, MakendranEXPERT
published 8 months ago0 votes784 views
This guide explains how to programmatically create Amazon Connect Outbound Campaigns using AWS APIs. Since Campaign Flows (Type: CAMPAIGN) cannot be created through the UI, this article provides a com...
Gunasekaran, MakendranEXPERT
published 9 months ago1 votes801 views
Step-by-step guide for AWS administrators to programmatically upload CSV data and create customer segments in Amazon Connect Customer Profiles. Covers the complete 5-step API workflow with CLI command...
The agents have access to cases in Amazon Connect, but they can currently see all cases. If we have around 300,000 cases, they can view all of them — even the closed ones. I want to adjust the visibil...
I'm testing a scenario in Amazon Connect where I use a Disconnect flow to handle the end of a chat session.
However, I want the Disconnect flow to trigger only when the customer becomes idle and the ...
We are facing a significant latency issue with AWS Connect Campaigns because we cannot find a way to set per-contact attributes before a call is dialed. This forces our contact flow to perform a data ...
Hello guys can anyone help me. currently I'm trying to search for a customer profile based on their custom attribute "reference_number" (under more information in agent workspace) i also tried using a...