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All Content tagged with Amazon Connect Customer Profiles
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I'm creating custom views to change the agent desktop when a agent receives an inbound call.
Basically, I have a first custom view so the agent can query for the customer profile based on the custome...
Hi All,
Can I record a customer’s voice and enroll their Voice ID directly in an Amazon Connect contact flow without involving an agent?
Thanks!
Does Amazon Connect Voice ID support the Polish language for biometric authentication and fraud detection? If not, is there a roadmap for adding support for Polish?
I have a very simple requirement.
In the customer profile, I would like to have a custom field added and make it mandatory. Currently we are able to add fields in more information.
I could see tha...
I tried to connect to my amazon account but I saw that I forgot password and when I tried to recovery password I received a six-numbers code and when I entered this code I got a message with your acco...
I'm being billed for Amazon Connect Customer Profiles but deleted my Connect Instance moths ago. How do I delete the profiles now?
EXPERT
published 9 months ago0 votes1.7K views
This article provides guidance for customers using API-driven Amazon Connect implementations to integrate Customer Profiles with Amazon Connect Data.
I know it's possible to create case templates to control what fields are shown on the case home screen vs in the more information tab, but is a similar feature available for customer profiles?
There ...
Hellow am having problems with my contact flow in amazon connect. in after office hours we are sending our costumers to a queue "after ours" this queue transfers to a block "transfer to phone number",...
We can make use of the Amazon Connect CTI adapter with the Salesforce. So calls can be answered by the Connect & the ticket creation and details will be pulled from the Salesforce.
I understand if a c...
asked a year ago
We are planning to publish our application on the AWS Marketplace. We have pushed the Docker image to Amazon Elastic Container Registry (ECR) and deployed it on an Amazon Elastic Container Service (EC...
I have done `Amazon Connect Customer Profiles` integrations with Shopify but it's only mapping `FullName, Email, and Phone` of Shopify with Customer Profiles.
I want to implement `After Contact Work` ...