For the most recent update on ongoing service disruptions affecting the AWS Middle East (UAE) Region (ME-CENTRAL-1), refer to the AWS Health Dashboard. For information on AWS Service migration, see How do I migrate my services to another region?
All Content tagged with Amazon Connect Contact Lens
Content language: English
Filter content
Select tags to filter
Sort by
Sort by most recent
23 results
Hi everyone,
I’ve been experimenting with Saved Searches in Contact Search, and I can’t find any way to share them with other users or teams. Each saved search seems to be visible only to the person ...
I m setting a attrbute using set contact attributes block to related contact, I need to use that set value, but its not there in current contact because it is set to related contact, how can i access ...
I'm testing a scenario in Amazon Connect where I use a Disconnect flow to handle the end of a chat session.
However, I want the Disconnect flow to trigger only when the customer becomes idle and the ...
I'm working with Amazon Connect and using a Disconnect flow to handle specific chat and voice contact terminations. I need to determine why a contact was disconnected — for example, whether it was cus...
Hi everyone,
I’m using the AWS Connect CTI Adapter for Salesforce (https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000EJH4yUAH), and overall the integration is working fine. How...
I will start using GenAI performance evaluation. I noticed in instructions to evaluators, what sort of instructions can I provide. Please can you share some best practices.
Hello!
**I'm trying to develop a telephone AI agent by using the following resources:**
- Amazon Connect
- Amazon Contact Lens
- Amazon Kinesis Data Streams
- Amazon Lambda
**After having created a...
I need to update a customer profile from a Lambda function when a call comes in. Specifically, I want to append the call summary along with the date of the call to an existing summary already stored i...
I'm triggering a Lambda function when a Contact Lens summary file is generated. This Lambda reads the Contact Lens summary and stores it in Customer Profiles. However, I also need to retrieve the agen...
Gunasekaran, MakendranEXPERT
published a year ago0 votes302 views
This article addresses the issue of missing email notifications from Contact Lens rules in Amazon Connect instances with SAML authentication. It explains the underlying cause and provides steps to ens...
Does Amazon Connect Voice ID support the Polish language for biometric authentication and fraud detection? If not, is there a roadmap for adding support for Polish?
I just created a new connect instance in my personal account. there are no numbers claimed in that instance. It is not allowing me to claim a new number saying I have exceeded my limit. All together I...