All Content tagged with Amazon Connect Contact Lens

Hi team, I am trying to do a voice enrollment of my own to check how the batch enrollment is happening, according to the document I did all the setup like Api request od domain Id, InputDataConfig,...

I am trying to stream contact lens data (specifically the audio transcription data) into my kinesis data stream. I have 1. enabled contact lens 2. created a kinesis stream 3. associated it with...

Hello! I'm exploring alternative methods beyond the "search Contacts" API to retrieve call logs, as the data displayed in the Amazon Connect UI under the Contact search category, with all relevant...

The API for retrieving sentiment and redacted audio directly without using transcribe and comprehend The AWS used to enable the sentiment and redacted audio when it is enabled in flow. we can also...

We want a single reusable module that can be used in all IVR menus to handle No Match and No Input. We want to set attributes on the flow level so that they are not visible in the contact lens...

Can Amazon Connect contact lens recognize the speaker's identity using Interaction Transcription?

Hi We have been using connect/lex etc for over a year now but have not enabled contact lens. When we do enable contact lens, are we able to retrospectively redact the data from the calls we received...

Hello. I face 2 issues 1. I have a forecasting group where we have 5 queues included and a short-term forecast was generated and published. Contact volume predicts, but Average Handle Time is a...

Hi Team, Does key highlights works in Amazon Connect contact search for chats? I have been testing it out. I see for voice calls the key high lights are coming as Issue, Outcome, but it is not...