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/AWS Billing/

Questions tagged with AWS Billing

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Account Hacked and now I can't get AWS Billing to remove the costs from account so I can close it for good.

I opened a free tier account with Amazon to learn about AWS for a job I was working for, I never used it at all after it was opened and never touched again since when I left my job I no longer need to learn AWS. Fast forward to March of 2022 which I got and email from AWS that my personal account might have been compromised and to please contact support through the control panel. I went through all the directions of the support personnel ONLINE thru WEBCHAT ONLY, they directed me to enter my credit card just so the account was fully active and they would only charge $1 to make sure the card works. I entered the card and proceeded to follow directions how to remove all of the information that the HACKERS had left behind and what was causing all of the billing for my account that was compromised of $18,XXX.XX. Then in April my AMEX card was automatically billed $2,4XX.XX and the support person said of sorry it was automatically billed (I argued that you lied and told me there would only be $1 charged but they had no answer for me now I called AMEX and placed a dispute on that bill!). So finally I clean up all of the hackers remains and they stated that sales/security has to review the request that these were fraudulent charges, I stated of course they were, you alerted me that someone compromised my account! Now they want me to send them $18,XXX.XX and they stated it will be credited back to me either if I used my credit card or WIRE TRANSFER. They would credit my account and send the money back?????? I said no I don't have those funds and I didn't create those bills, now they come back and state they made a decision and it stands I owe the money! Do I need a lawyer for this? I also believe this 1st email may not be real from AWS since they don't provide phone numbers ever! ------------------------------------------------------------------------------------------ Dear Amazon Web Services, Inc. Customer, Despite several attempts to charge the default payment method on your AWS account, you still have past due balances that requires your immediate attention to prevent account suspension. See below for details: Amazon Web Services Account Number: 4440XXXXXXXX Open Invoices: Total Due ( USD ) 15,XXX.XX Total Past Due ( USD ) 15,XXX.XX Invoice Number Currency Open Amount Invoice Amount Invoice Date Due Date Age Status 1010XXXXXX USD 15,XXX.XX 15,XXX.XX 03-Apr-2022 03-Apr-2022 46 We are here to help you address these past balances via any of the options below. If we are unable to resolve these balances within the next 3 business days your account may be suspended and you will no longer be able to access your AWS Management Console, manage existing resources, or buy any new resources. If you do not pay all past due charges and reactivate your account within 90 days of suspension, your account will be terminated and all resources on the account will be lost. Options to resolve your past due balance: 1. Reply to this email. Our Accounts Receivable analysts are here to help resolve any billing or payment issues. 2. Login to your Billing and Cost Management Console. Under Billing, click on Orders and Invoices, then select the Verify and Pay option. This option enables you to manually pay via a registered bank account or credit card. 3. Pay via ACH/Wire and include the invoice numbers with your payment. This will ensure that we allocate your payment to the right invoice. . Include the invoice number as part of the wire instructions, a. Include the invoice number on your check, or b. Email us and let us know to which invoices we should apply payment. Use the following payment instructions: To send an Electronic Funds Transfer for USD payments: To send a check for USD payments: Amazon Web Services, Inc. Bank: Wells Fargo Bank Address: 420 Montgomery Street, San Francisco, CA, 94163, USA Account #: 41213XXXXX ABA Routing Number: 1210XXXXX Wire Routing Number: 1210XXXXX Swift Code: WFBIUS6SXXX Amazon Web Services, Inc. PO BOX 84023 Seattle, WA 98124-8423 Please also note that you can find a complete breakdown of these charges and view the printable PDF copies of your invoices by logging into the AWS Billing and Cost Management Console. Kind Regards, Patrick Capillas Amazon Web Services, Inc. Accounts Receivable Toll Free Number - 1877-252-0770 aws-receivables-support@email.amazon.com aws.amazon.com *Edit: Removed banking information. — Kita B.
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asked 22 days ago

amazon account hacked and generating money charges

Hello, on saturday 06/04 my account was hacked by an error when I published a password in a public repository, when I received the change email, I deleted all keys and roles, as well as aws users, I changed the password of the account, and changed my email password, actrive MFA with the phone, I stopped all services that were started (apparently for mining with EC2) and checked everything, However, the account is still violated, currently with a charge of 40 usd of something I never use and I fear it will continue to rise, I already sent a case in review, attached images, but no one solves the problem, I want to delete the account, I want to unlink my data, every hour that passes I feel that more charges will be generated, more services initiated, EVERYTHING. besides if i close the account, the charge will remain open and will arrive to my address, a charge that i never used, i only had the account for educational purposes. this is totally frustrating, i talked to support but they take 2 days to answer every message, and every second that passes a new active service is generated.... I do not know what to do, I have seen cases where they reach 10k of debt, and I do not want to reach that, I am a student, I can not pay, and above all, I can not pay something that does not correspond to me, my account was HACKED, it is as simple to verify my innocence as to see from where the requests are made, instance creations, accesses. and see that does not correspond with my country and address registered in the AWS account...PLEASE I NEED HELP.
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asked 23 days ago

Does AWS have no equivalent of GCP cloud run for scale to 0 huge savings in staging/preproduction?

NOTE: I am looking to stay in AWS but in comparing bills to my previous successful startup(using GCP), I am seeing massive differences in cost due to cloud run going to 0 instances and amazon staying on. Duplicating production to preproduction and staging can be expensive and using cloud run at our previous company(15 microservices), our preproduction and staging environments would frequently just scale to 0 and we would pay ZERO over weekends over all the nights, etc. I am looking at our current bill and this company is identical in all the technologies and identical in usage(I mean it could not be more apples to apples which is sort of crazy to me). I dug deeper and none of our systems are scaling back to 0. (much like AWS lambdas does). Is there no solution in AWS for this? What I tried: Elastic Beanstalk defaulted min=1 instance max=5 instances so I changed it to min=0. It successfully scaled back to 0 and then when I sent web request in, I got a 503 :( instead of request taking a while and spinning a server back up. AWS EKS, we tried setting to 0 and in that case it went down to 0 and then a web request just timed out instead of waiting for an instance to spin up and serve the request The ideal situation: Servers instances spin down to 0 when not in use When a request comes in, an instance spins up and serves that request(first request takes longer, yes) and then the 2nd request is lightning fast. Does AWS have no cloud run type of system? I know they have lambdas but having APIs with 5-10 methods/lambdas is a much easier way to architect a system and leads to better reviews in our monorepo on those contracts between systems.
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asked a month ago

Root account no permissions

Hi All, I have not used my Amazon account for a while. I think it was free-tier to begin with. I wanted to start re-using it. I logged on and find I have no access to Billing. I also have no access to Organizations. I can assign privileges to IAM users. I had an existing user under IAM and I gave it Administrator and BillingAccess privileges. I logged on with that user, but when it browses to Organizations or Billing, it also gets permission denied issues. Example with root account accessing "Account": You Need Permissions You don't have permission to access billing information for this account. Contact your AWS administrator if you need help. If you are an AWS administrator, you can provide permissions for your users or groups by making sure that (1) this account allows IAM and federated users to access billing information and (2) you have the required IAM permissions. I get the same error when IAM user with billing permissions accesses "Billing". I cannot even create a support case using root account. It says I have no access and I was placed in support plan Basic, but then there is no way to create a case. When I click "Create case": An error occurred when we tried to process your request User: arn:aws:iam::ID:root is not authorized to perform: support:DescribeServices with an explicit deny in a service control policy User: arn:aws:iam::ID:root is not authorized to perform: support:DescribeSeverityLevels with an explicit deny in a service control policy You don't have the necessary IAM permissions to view that support case. Learn more Then under "Create case" the various case options are grayed out. Thanks!
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asked 3 months ago
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