All Content tagged with Amazon Connect In-app, Web, and Video Calling

We are building a voice routing pattern in Amazon Connect and need guidance on a reliable way to detect an agent connection failure and reroute the caller. **Business flow** 1. Customer is in a queu...

I requested a quote increase to add a Phone number capability to an app and website I'm building to take automated reservations. I've been waiting over 12 hours to get approval to have an inbound numb...

Good afternoon, I want to inquire about the Connect service. Question: Is it possible to use the APIs to acquire phone numbers in Connect, handle queues, etc. but have the customer manage the metrics...

I m setting a attrbute using set contact attributes block to related contact, I need to use that set value, but its not there in current contact because it is set to related contact, how can i access ...

I'm testing a scenario in Amazon Connect where I use a Disconnect flow to handle the end of a chat session. However, I want the Disconnect flow to trigger only when the customer becomes idle and the ...

can we block users on whatsapp business in amazon connect? we want to block, unblock the users in agent workspace.

I'm working with Amazon Connect and using a Disconnect flow to handle specific chat and voice contact terminations. I need to determine why a contact was disconnected — for example, whether it was cus...

I'm trying to customize the Amazon Connect Routing Criteria block to route chats to a specific agent based on their agent ID. I have a Lambda function that returns the following: routing_criteria = {...

Hello, I am trying to implement the video call feature on the Amazon Connect through the widget hosted on a site and it works fine. However, I am not able to record the video call even though i tried ...

We have integrated Amazon Connect with ServiceNow following the official documentation: ServiceNow-Amazon Connect Integration - https://www.servicenow.com/docs/bundle/xanadu-servicenow-platform/page/p...

Hi All, Can I record a customer’s voice and enroll their Voice ID directly in an Amazon Connect contact flow without involving an agent? Thanks!

Hi, I am using a ccp and noticing network issue and webrtc errors often. Everytime when I lock my computer and go on break or if there is no activity on my laptop for about 10 mins, I see this error a...