All Content tagged with Amazon Connect Omnichannel Customer Experience
Create, deliver, and tailor seamless experiences that delight customers, whether it’s over the phone, in-app and web calling, video, chat, Short Message Service (SMS), or third-party messaging.
Content language: English
Filter content
Select tags to filter
Sort by
Sort by most recent
11 results
Gunasekaran, MakendranEXPERT
published 2 hours ago0 votes5 views
This comprehensive troubleshooting guide addresses the most common issues encountered when implementing routing criteria in Amazon Connect contact flows. It provides step-by-step solutions for generic...
Gunasekaran, MakendranEXPERT
published a month ago0 votes116 views
Step-by-step guide for AWS administrators to programmatically upload CSV data and create customer segments in Amazon Connect Customer Profiles. Covers the complete 5-step API workflow with CLI command...
1. Does Amazon Connect allow phone number masking for making outbound calls through campaigns?
For example, some PBX systems allow masking so the call recipient cannot block the real number, which is ...
I understand that Amazon Connect internally uses the OPUS codec. However, public telephony in different countries may use different codecs depending on the country (e.g., G.722, G.729, etc.).
**My qu...
Hi All,
Can I record a customer’s voice and enroll their Voice ID directly in an Amazon Connect contact flow without involving an agent?
Thanks!
Does Amazon Connect Voice ID support the Polish language for biometric authentication and fraud detection? If not, is there a roadmap for adding support for Polish?
I'm running into an issue where we have bi-lingual agents, Spanish speaking agents, and English speaking agents. When the call comes in the caller picks English or Spanish and the flow branches off fr...
Hi,
I would like to achieve the following. The customer visiting the webpage initiating the live chat. They should be able to ask the questions and the bot (Lex) should be able to answer them (Bedroc...
asked a year ago
I am trying to follow this instruction to import my AWS Pinpoint SMS number to Amazon Connect: https://docs.aws.amazon.com/connect/latest/adminguide/setup-sms-messaging.html
However, I am stuck at Ste...
Tried through cloud trail and cloud watch but getting only the logs from instance that created in the amazon Q service itself but not with Q which Integrated in amazon connect
the same error was throwing for instance creation for all regions in Amazon connect.
User: arn:aws:iam::851725436911:****
Service: securityhub
Action: DescribeHub
On resource(s): arn:aws:securityhub:...