All Content tagged with Amazon Connect Cases
Amazon Connect Cases, a feature of Amazon Connect, allows your agents to track and manage customer cases and programatically define escalation workflows in your contact center.
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In Amazon Connect Case ... Is it possible to restrict the visibility of a case to a specific team or person, so it doesn't appear to all users?
Hi everyone
I have just made my 3 qualifying sales and am now trying to connect my amazon API to AAWP plugin on Wordpress. I keep getting this error:
" TooManyRequests: The request was denied due...
the same error was throwing for instance creation for all regions in Amazon connect.
User: arn:aws:iam::851725436911:****
Service: securityhub
Action: DescribeHub
On resource(s):...
Hi All ,
I have a situation where I need to concatenate multiple attributes and pass as a key to Lambda function
The Key Value of Dynamo DB attribute1_attribute2.
So can I pass...
Hellow am having problems with my contact flow in amazon connect. in after office hours we are sending our costumers to a queue "after ours" this queue transfers to a block "transfer to phone number",...