All Content tagged with Amazon Connect Cases
Amazon Connect Cases, a feature of Amazon Connect, allows your agents to track and manage customer cases and programatically define escalation workflows in your contact center.
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The agents have access to cases in Amazon Connect, but they can currently see all cases. If we have around 300,000 cases, they can view all of them — even the closed ones. I want to adjust the visibil...
Hi everyone,
We're running an Amazon Connect instance in the UK region, and while inbound calls and outbound calls to other Amazon‑provisioned contact center numbers work fine, we’re encountering an ...
Are there any potential conflicts or issues we should be aware of when using both custom CCP and Agent Workspace simultaneously at the same time?
Hi All,
Can I record a customer’s voice and enroll their Voice ID directly in an Amazon Connect contact flow without involving an agent?
Thanks!
Does Amazon Connect Voice ID support the Polish language for biometric authentication and fraud detection? If not, is there a roadmap for adding support for Polish?
In Amazon Connect Case ... Is it possible to restrict the visibility of a case to a specific team or person, so it doesn't appear to all users?
asked a year ago
Hi everyone
I have just made my 3 qualifying sales and am now trying to connect my amazon API to AAWP plugin on Wordpress. I keep getting this error:
" TooManyRequests: The request was denied due t...
AWS OFFICIALUpdated 2 years ago0 votes82 views
Turn on Amazon Connect features for your instances to help agents deliver more efficient and personalized customer service.
the same error was throwing for instance creation for all regions in Amazon connect.
User: arn:aws:iam::851725436911:****
Service: securityhub
Action: DescribeHub
On resource(s): arn:aws:securityhub:...
Hi All ,
I have a situation where I need to concatenate multiple attributes and pass as a key to Lambda function
The Key Value of Dynamo DB attribute1_attribute2.
So can I pass $.Attributes.Attr...
Hellow am having problems with my contact flow in amazon connect. in after office hours we are sending our costumers to a queue "after ours" this queue transfers to a block "transfer to phone number",...