All Content tagged with Amazon Connect Cases
Amazon Connect Cases, a feature of Amazon Connect, allows your agents to track and manage customer cases and programatically define escalation workflows in your contact center.
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Hello,
I recently created a new AWS account for development of a commercial SaaS application.
The initial account setup has been completed, including payment information, root MFA, IAM Identity Cente...
2
answers
-1
votes
107
views
asked 12 days ago
I already create new cases to request aws support but didn't received any response about the issue:
"Error 880104: Sorry, there was an error processing your request. Please refresh the page and try ag...
3
answers
0
votes
82
views
asked 12 days ago
I opened an account and billing support case on 2 October 2026 about unexpected QuickSight/Amazon Q subscription charges.
I cancelled the subscription immediately and requested a goodwill waiver beca...
2
answers
-1
votes
102
views
asked 13 days ago
I'm trying to create my first CloudFront distribution and get this error:
"Your account must be verified before you can add new CloudFront resources. To verify your account, please contact AWS Suppor...
3
answers
0
votes
65
views
asked 20 days ago
Could an AWS team member please help escalate Case ID: *************** regarding an account activation stuck in review?
Details:
* Sign-up Date: September 14
* Current Status: Account suspended / act...
2
answers
0
votes
117
views
asked 23 days ago
Hello,
I opened billing case *************** on September 4 requesting a credit for unauthorized usage caused by a compromised IAM credential. The case is still unassigned after 18 days and four foll...
3
answers
2
votes
120
views
asked 25 days ago
Our production is down, we've been suspended for not providing verification and review, we were one day late and wanted to get a resend of the link to submit our information. There's no automated way ...
1
answers
0
votes
117
views
asked 25 days ago
Hi AWS Community & Team,
I am having an issue where my account customer verification officially succeeded 10 days ago in us-east-1, but regional services like AWS CloudShell are still locked.
When o...
2
answers
0
votes
87
views
asked 2 months ago
**Hello**,
Recently i made a support case stating that I was unable to create a use case for using Anthropic’s Models. While I still do not have a response, the case still shows that it is unassigned...
1
answers
-1
votes
89
views
asked 2 months ago
We are building a voice routing pattern in Amazon Connect and need guidance on a reliable way to detect an agent connection failure and reroute the caller.
**Business flow**
1. Customer is in a queu...
2
answers
0
votes
105
views
asked 3 months ago
Hello Everyone,
We are working on an Amazon Connect solution that integrates with AWS Lambda to automate backend operations initiated by callers.
Our current architecture is as follows:
**Amazon Co...
3
answers
0
votes
138
views
asked 3 months ago
Our SES production access request (case ***************, us-east-1) has stalled and we would appreciate help getting it escalated.
Timeline:
- July 12: Submitted production access request. AWS suppor...
2
answers
-1
votes
89
views
asked 3 months ago