All Content tagged with Amazon Connect Cases
Amazon Connect Cases, a feature of Amazon Connect, allows your agents to track and manage customer cases and programatically define escalation workflows in your contact center.
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In Aws Connect i build flow-based case creation
till everything is working correctly.
Now when user send email to aws conect email address
Then it creates a case, and the customer gives a reply to ...
Our instance i-099725ae5d09cc3c9 in ap-south-1 had an abuse case
which we have resolved. The instance is running and healthy per
system logs, but SSH (port 22) and EC2 Instance Connect are both
tim...
I have developed an architecture using Amazon Connect, Amazon Lex V2, and AWS Lambda.
Architecture flow:
Amazon Connect → Amazon Lex V2 → AWS Lambda
In this implementation:
Amazon Connect handles t...
Saikrishna ReddyEXPERT
published 24 days ago0 votes92 views
This article explores a scenario where audio quality issues (static, robotic sound) in an Amazon Connect contact center are misattributed to the Connect service, while the actual root cause lies in th...
I created a view for Pre -Chat Form with startConnectChat button. However, I cannot seem to figure out how to pass the input to contact attributes.
 and incurred $92.37 in unexpected charges. I've created multiple support cases request...
I opened a support case and after 3 days I asked the AI assistant how long it would take. It said that 2 days was over the limit and automatically created another case specifically saying the first ca...
Problem Summary
I have a View form with a dropdown component that is not saving its selected value to a Case field, while text input fields in the same form work perfectly.
Flow Configuration
Flow St...
The agents have access to cases in Amazon Connect, but they can currently see all cases. If we have around 300,000 cases, they can view all of them — even the closed ones. I want to adjust the visibil...
Hi everyone,
We're running an Amazon Connect instance in the UK region, and while inbound calls and outbound calls to other Amazon‑provisioned contact center numbers work fine, we’re encountering an ...