Questions tagged with Amazon Connect Outbound Campaigns
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21 results
I want to be able to run amazon connect outbound campaign event-based with a percentage table. I don't want all my calls to be trigger at the same time instead from my total I want to be able to send ...
2
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103
views
asked a month ago
Hello AWS Community,
I am working with Amazon Connect Outbound Campaigns using Predictive Dialing mode.
I am trying to understand how Abandon Rate is managed in Amazon Connect, but I cannot clearly ...
2
answers
0
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219
views
asked 5 months ago
We're building an agentless outbound campaign in Amazon Connect. In the Journey flow, we have a Custom action block that invokes a Lambda function. The lambda receives a batch of customer profiles, ca...
1
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0
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141
views
asked 6 months ago
I am using Amazon Connect Campaigns with Customer Profiles and Message Templates (Handlebars helpers). I need to display a list of add-ons in an email. Will be using these templates for Outbound Campa...
1
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0
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121
views
asked 7 months ago
I’m using an Amazon Connect outbound journey with a Custom action (Lambda) followed by a Check attributes block.
The Lambda returns customer data, and I’m trying to branch the journey based on the va...
1
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0
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126
views
asked 8 months ago
I am new to Amazon connect. I have setup an Amazon Connect Outbound campaign using Recipient as Customer Event and selected Source as S3
Event defined as Zipcode is NY
I have uploaded the CSV fi...
1
answers
0
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185
views
asked 9 months ago
Hello,
I have integrated Salesforce with Amazon Connect Customer Profiles. I have a custom Salesforce field `Prior__c` that is mapped to `Attributes.Prior` in my Customer Profiles object mapping.
![D...
2
answers
0
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249
views
asked 10 months ago
i m trying to use outbound whisper flow in amazon connect, will it play message to agent or only for customer, what other things i can do with outbound whisper flow?
2
answers
0
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709
views
asked a year ago
I’m running an outbound campaign in Amazon Connect, sourcing contacts from Customer Profiles.
I’ve added phone numbers into the profile objects under the fields MobilePhoneNumber, HomePhoneNumber, an...
1
answers
0
votes
381
views
asked a year ago
Question:
When will outbound calls using TFN numbers be allowed in Chile?
Context:
In Chile, a new law (link: [https://www.subtel.gob.cl/prefijos-unicos/]) came into effect today (August 13, 2025) re...
1
answers
1
votes
223
views
asked a year ago
1. Does Amazon Connect allow phone number masking for making outbound calls through campaigns?
For example, some PBX systems allow masking so the call recipient cannot block the real number, which is ...
2
answers
1
votes
349
views
asked a year ago
I understand that Amazon Connect internally uses the OPUS codec. However, public telephony in different countries may use different codecs depending on the country (e.g., G.722, G.729, etc.).
**My qu...
2
answers
1
votes
250
views
asked a year ago