Questions tagged with Amazon Connect Customer Profiles
Content language: English
Select up to 5 tags to filter
Sort by most recent
Browse through the questions and answers listed below or filter and sort to narrow down your results.
I tried to connect to my amazon account but I saw that I forgot password and when I tried to recovery password I received a six-numbers code and when I entered this code I got a message with your...
1
answers
0
votes
448
views
asked 2 months agolg...
I'm being billed for Amazon Connect Customer Profiles but deleted my Connect Instance moths ago. How do I delete the profiles now?
1
answers
0
votes
142
views
asked 3 months agolg...
I know it's possible to create case templates to control what fields are shown on the case home screen vs in the more information tab, but is a similar feature available for customer profiles?
There...
1
answers
0
votes
204
views
asked 3 months agolg...
amazon_connect-flowlg...
Hellow am having problems with my contact flow in amazon connect. in after office hours we are sending our costumers to a queue "after ours" this queue transfers to a block "transfer to phone number",...
1
answers
0
votes
161
views
asked 4 months agolg...
We can make use of the Amazon Connect CTI adapter with the Salesforce. So calls can be answered by the Connect & the ticket creation and details will be pulled from the Salesforce.
I understand if a...
1
answers
0
votes
539
views
asked 6 months agolg...
We are planning to publish our application on the AWS Marketplace. We have pushed the Docker image to Amazon Elastic Container Registry (ECR) and deployed it on an Amazon Elastic Container Service...
1
answers
0
votes
214
views
asked 8 months agolg...
I have done `Amazon Connect Customer Profiles` integrations with Shopify but it's only mapping `FullName, Email, and Phone` of Shopify with Customer Profiles.
I want to implement `After Contact Work`...
1
answers
0
votes
382
views
asked 8 months agolg...
Customer Profiles is unable to connect to your Amazon EventBridge partner event source for Shopify.lg...
While integrating Amazon Connect customer profiles i am getting this error `Customer Profiles is unable to connect to your Amazon EventBridge partner event source for Shopify. Follow the steps in...
1
answers
0
votes
325
views
asked 9 months agolg...
Hello, I have a call flow built and cannot tell if it is being used. Is there an easy way to determine if a flow is currently in use (being routed to) by another...
3
answers
0
votes
344
views
asked 10 months agolg...
Hi, everyone.
I am struggling with searching all the amazon connect customer profiles at once by using rest API.
I already know the API that retrieve one or more than two customer profiles via...
1
answers
0
votes
334
views
asked 10 months agolg...
Currently, our approach updating the AWS configuration and initiating the amazon connect session with nodejs as follows:
```
const AWS = require("aws-sdk");
AWS.config.update({
accessKeyId:...
1
answers
0
votes
284
views
asked a year agolg...
Hi,
I am trying to create a new case using connect cases against a customer profile through connect-cases-sdk from a Lambda function. For the same, It is expecting profile ARN against whom I want to...
1
answers
0
votes
363
views
asked a year agolg...