For the most recent update on ongoing service disruptions affecting the AWS Middle East (UAE) Region (ME-CENTRAL-1), refer to the AWS Health Dashboard. For information on AWS Service migration, see How do I migrate my services to another region?
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Innovative business applications with the same on-demand scalability, reliability, pay-as-you go pricing, and machine learning that drives AWS cloud infrastructure.
Recent questions
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- Hi, We have a dev account in AWS that is currently stuck in Throttling. In November 2025, more then our daily send limit was sent out to a valid identity. Since then, we've been stuck in Throttling m...
- We recently migrated our application server from AWS to a DigitalOcean droplet and configured our server to send emails through Amazon SES using SMTP credentials. After the migration, SES sending was ...
- Hello AWS Community, I am currently learning and experimenting with AWS services and recently noticed unexpected charges related to Amazon QuickSight on my account. I opened a billing support case thr...
- I am using Amazon Connect Campaigns with Customer Profiles and Message Templates (Handlebars helpers). I need to display a list of add-ons in an email. Will be using these templates for Outbound Campa...
- I've looked through every posts, search result, and GPT answers and I can't find an answer to the following questions around the EWT metric. I would love an official answer on this. 1. How often is E...asked 3 days ago
- I have set up a Bedrock AgentCore Gateway with a Lambda-based MCP target to expose a custom tool to Amazon Connect's Agent Builder. Despite the configuration appearing correct, the tool does not appea...
- Hello AWS Community, I am planning to integrate an external voicebot (e.g., PolyAI or Volubile) with Amazon Connect, and I would like guidance on the best practices and architecture for a PSTN-free i...
- How can I delete CTR data from Amazon Connect Contact Search for GDPR compliance? I am trying to implement GDPR-compliant data deletion in Amazon Connect. My current deletion workflow is: 1. Delete ...
- ## Bug Report: ConnectParticipantWithLexBot sends Text parameter to Lex as initial utterance in voice mode ### Summary In Amazon Connect contact flows, the `ConnectParticipantWithLexBot` action's `T...
- I have lost my admin rights for monitron, how do I get them back?
- I am writing out of sheer frustration regarding the current restrictions on my EC2 instance. I have my own domain and website fully set up, and I can receive emails without any issue. However, I canno...
- Hello, in my previous application I had requested production access, and I was asked to pay my invoice and use the services. I used the services and paid my invoices, but they still sent the same mess...
- I am seeking relief for a service I tried to demo.
- I created my free tier account for my new project and requested SES production access on the 15th January. It had all the necessary steps (I think) but was rejected. There were no reasons so I continu...
- Hello, I would like to clarify whether this requirement is part of the standard process or if it applies specifically to my case. Here is my concern. I submitted a request to raise my account limits ...
- I am experiencing an issue while trying to create and access an Amazon QuickSight account. Each time I attempt to sign up or log in to Amazon QuickSight, I receive the following error message: "Oops...
- Hello , I facing an issue with Amazon Kiro Subscription. Status: User is "Enabled" in IAM Identity Center, and the Kiro application is "Active". Error: "Failed to create Kiro subscription for 1 use...
- Hi, We have an inbound email flow in SES like this: Mail client → SES inbound rule → S3 → SNS → Lambda/processing Sometimes, when an email is sent to our SES inbound domain, we receive a bounce wit...
Recent Knowledge Center content
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Recent articles
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RajEXPERTpublished 3 days ago0 votes37 viewsTo educate enterprise teams on advanced MCP and OpenAPI integration techniques in Amazon Quick Suite- RajEXPERTpublished 4 days ago0 votes48 viewsTo educate enterprise teams and AI enthusiasts about Amazon Quick as a solution for AI-powered search, automation, and business intelligence across company data.
- Bharanidharan SEXPERTpublished 4 days ago0 votes31 viewsA practical guide with a ready-to-use Python (boto3) script that calculates the total SPICE capacity consumed by every dataset in your Amazon QuickSight account.
- Kyra BurkeEXPERTpublished 6 days ago0 votes69 viewsPinpoint is set to be deprecated on October 30th, 2026, and deciding a migration path forward is crucial. Here are some key considerations to take into account to figure out the migration solution tha...
- Amrita PandeyEXPERTpublished 19 days ago0 votes132 viewsAWS Extended Support charges escalate significantly over time—Year 2 doubles the rate, Year 3+ triples it. For organizations with hundreds of resources, these costs can reach tens of thousands monthly...
- AWS OFFICIALUpdated 23 days ago0 votes103 viewsThis article provides best practices to protect your email subscription forms from abuse and maintain healthy Amazon Simple Email Service (Amazon SES) deliverability.
- AWS OFFICIALUpdated 24 days ago0 votes303 viewsThis article explores how Amazon Bedrock agents and Kiro CLI can help operations teams move from reactive firefighting to proactive, intelligent response.
- Gunasekaran, MakendranEXPERTpublished 2 months ago0 votes57 viewsTechnical guide for implementing Amazon Connect chat widgets with the alwaysHideToolbar configuration. Explains how to prevent false URL detection (text like "ID.me" becoming hyperlinks) while hiding ...
- Gunasekaran, MakendranEXPERTpublished 2 months ago0 votes103 viewsTechnical guide for Amazon Connect administrators who need to audit and count users with Auto-Accept Call feature enabled. This article addresses the limitation in the Amazon Connect User Management c...
- AWS OFFICIALUpdated 2 months ago0 votes193 viewsThis article explores how Enterprise Support worked with the customer to design and implement an enterprise-grade SMS messaging solution that supports multiple business units. It also covers strategie...
- Kapil KapoorEXPERTpublished 2 months ago0 votes515 viewsModern cloud operations don't pause when you step away from your desk. In 2025, the AWS Console Mobile App evolved from a monitoring tool into an operational platform with 11 launches spanning observa...
- Tanaya BadveEXPERTpublished 3 months ago0 votes133 views*This guide helps you identify and resolve common connectivity issues between Amazon QuickSight and various important data sources. It mentions different miniscule level pointers we fail to check with...
- AWS OFFICIALUpdated 3 months ago0 votes1.2K viewsThis article highlights the new AWS Support Center with AI-powered assistance features that understand the context of your operations and 24/7 access to AWS experts.
- Gunasekaran, MakendranEXPERTpublished 3 months ago0 votes390 viewsThis guide explains how to programmatically create Amazon Connect Outbound Campaigns using AWS APIs. Since Campaign Flows (Type: CAMPAIGN) cannot be created through the UI, this article provides a com...
- Gunasekaran, MakendranEXPERTpublished 4 months ago0 votes374 viewsThis comprehensive troubleshooting guide addresses the most common issues encountered when implementing routing criteria in Amazon Connect contact flows. It provides step-by-step solutions for generic...
- Harish MandhadiEXPERTpublished 5 months ago0 votes379 viewsThe Amazon Nova Act IDE Extension introduces a unified development environment that streamlines AI agent development for browser automation by eliminating context switching and integrating the entire ...
- Gunasekaran, MakendranEXPERTpublished 5 months ago0 votes420 viewsStep-by-step guide for AWS administrators to programmatically upload CSV data and create customer segments in Amazon Connect Customer Profiles. Covers the complete 5-step API workflow with CLI command...
- Gayathri KrishnamoorthyEXPERTpublished 5 months ago0 votes251 viewsI need to send automated backup notifications from SQL Server running on my WorkSpaces. I want to use Amazon Simple Email Service (Amazon SES) for email delivery but keep my current email provider. Ho...
Recent selections
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- AWS OFFICIALUpdated 7 months ago1 votes285 viewsEnhance supply chain visibility and advance sustainability goals with data-driven insights for smarter, more responsible operations.
- AWS OfficialEXPERTpublished a year ago0 votes481 viewsThis spotlight on Amazon Connect equips you with the skills and troubleshooting tips to get the most out of AWS’s AI-powered contact center.
- AWS OFFICIALUpdated 23 days ago10 votes27.7K viewsThe AWS Trust & Safety Center provides curated knowledge of AWS resources that can assist you in your cloud journey.
- Jonathan_DEXPERTpublished 2 years ago2 votes1.9K viewsThis selection provides a curated list of resources to get started with Amazon Q Developer.
- Jonathan_DEXPERTpublished 2 years ago2 votes2.5K viewsThis selection provides a curated list of resources to get started with Amazon Q Business.
- AWS OFFICIALUpdated 2 years ago0 votes205 viewsTurn on Amazon Connect features for your instances to help agents deliver more efficient and personalized customer service.
- AWS OFFICIALUpdated 2 years ago0 votes156 viewsUse Amazon Connect Contact Lens to get contact center analytics and quality management capabilities that help you to monitor, measure, and continuously improve contact quality and agent performance fo...
- AWS OFFICIALUpdated 2 years ago0 votes53 viewsLearn how you can leverage Amazon Connect and Amazon Lex capabilities for fast and seamless interactions.
- AWS OFFICIALUpdated 2 years ago0 votes182 viewsDesign your contact center for highly resilient operations at any scale with Amazon Connect.
- AWS OFFICIALUpdated 2 years ago0 votes154 viewsThe Cloud Intelligence Dashboards are a series of QuickSight templated dashboards built on AWS native services supported by a dedicated framework for managing access to the data. These dashboards incl...
- AWS OFFICIALUpdated 2 years ago0 votes43 viewsCloud Financial Management (CFM) is a discipline that combines tools, processes, and practices to plan, manage, and optimize cloud costs while letting enterprises innovate and scale to take advantage ...
- AWS OFFICIALUpdated 2 years ago0 votes36 viewsGame developers are embracing industry-wide transformation, with studios pushing the latest technology boundaries and delivering continuously updated gaming experiences that scale to tens of millions ...
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