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Hello, Below are the few considerations you must remember while using Serial connection with EC2:
- Only one active serial console connection is supported per instance.
- The serial console connection typically lasts for one hour unless you terminate it. However, during system maintenance, Amazon EC2 will terminate the serial console session.
- It takes 30 seconds to tear down a session after you've disconnected from the serial console in order to allow a new session.
- Supported serial console port for Linux: ttyS0
Check out this troubleshooting document that helps go through the steps in a systematic manner along with the pre-requisites and make sure the method followed by yourself complies by the same.
However in order to access the instance & check the logs, it is recommended to directly reach out Premium Support engineers via a Support Case from the (EC2) team since they have the necessary access needed to check the logs.
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