Problem with AWS Support Cases

Question

Hello, 
We have an AWS bussiness plan but when we try to open new support cases we have de following error.
An error occurred when we tried to process your request
    User: arn:aws:iam::xxxxxxxxx:user/xxxxx is not authorized to perform: support:SearchForCases with an explicit deny in a service control policy

We have attached the AWSSupportAccess policity to this user but the error still continue. Maybe we have another policy who restinct this feature? We have revised all policy but we dont see anything.

Trank you for your help!

Answer

Hi,

Based on what you've described, there is definitely a policy issue blocking access to creating a support case. Please create a tech support case via one of your accounts that currently has permission, so our Support team can check into this with you.

-  Nicola R.

Problem with AWS Support Cases

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