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Hello.
Looking at the troubleshooting document below, it looks like you need to contact AWS Support.
https://docs.aws.amazon.com/cloudshell/latest/userguide/troubleshooting.html#unable-to-launch-cloudshell
I think this is probably a problem with your AWS account, so you should open a case with "Account and billing" and inquire.
Inquiries under "Account and billing" can be made free of charge.
https://docs.aws.amazon.com/awssupport/latest/user/case-management.html
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Hi I also add my credit to this account so that I think it will charge me if i use the service right?
Often when you create a new AWS account, the provisioning may be left incomplete. Therefore, regardless of whether the credit card has been added successfully or not, there is a high possibility that the user cannot deal with the issue, so it is necessary to contact AWS Support for consultation. I recommend contacting AWS Support via "Account and billing", which is free of charge.