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To launch a step by step guide that you build, you first have to save that as a separate flow by itself (no set working queue, xfer to queue, etc). All it should have are the Show View blocks going from one view to another. (you can add Set Logging for troubleshooting and execute Invoke Lambda inbetween as well)
In the flow where you attach to the phone number where you would set working queue and xfer to queue. Prior to xfer, you use the Set Event Flow (choose DefaultFlowForAgentUI as the event hook) to choose the step by step guide Contact Flow that you build from the drop down.
This is documented here: https://docs.aws.amazon.com/connect/latest/adminguide/how-to-invoke-a-flow-sg.html
已回答 4 个月前
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- AWS 官方已更新 10 个月前
Ah, that makes sense. I created the separate flow and transferred to it, but didn't use the Set Event Flow. Muuuuccch better. Thank You!