issue for MFA authentication

0

i am not receiving mfa code my no is <REDACTED>

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已提问 1 个月前136 查看次数
2 回答
1

Hi,

It could be a temporary issue and you could try after some time or confirm that your carrier connection is not having any issues.

However if the issue still continues, please refer - https://docs.aws.amazon.com/IAM/latest/UserGuide/id_credentials_mfa_lost-or-broken.html

or contact AWS Support via https://support.aws.amazon.com/#/contacts/aws-mfa-support

Thanks.

profile pictureAWS
专家
AWS-SUM
已回答 1 个月前
profile pictureAWS
专家
已审核 1 个月前
0

Hi

  • Try resending message and restart your phone

Nothing doesn’t work, you can contact AWS support for FREE related to account questions. NO SUPPORT PLAN REQUIRED

How to Contact AWS Support:

Go to the AWS Support Center: https://aws.amazon.com/support Sign in to your AWS account. Click on "Create a Case" Choose "Account and Billing Support" Provide a detailed description of your MFA issue, including the steps you've already taken to troubleshoot.

Consider using Authenticator App: Use a virtual MFA device like Google Authenticator or Authy. These generate codes without requiring a cell signal.

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专家
GK
已回答 1 个月前
  • Without getting the MFA code they will be unable to sign-in and hence unable to create a Support case this way.

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