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Yes, you can use the historical "Phone numbers" report, you will see all the phone numbers shows up as the first column. Make sure to include the following metric:
Contacts incoming
Contacts queued
Contacts incoming is the total number of calls the phone number answered, and Contacts queued should be a smaller number which are the calls that went into queue. The difference will be how many calls did NOT go into a queue.
已回答 23 天前
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