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Hi there,
We'd need more context and information about your account in order to give you a direct answer, but we're unable to gather or discuss that info on a public page like re:Post. Please reach out to AWS Support via a Basic support case, where our agents can review and discuss your account with you, via: go.aws/support-center.
It also sounds like you'd prefer a call, so I'd recommend requesting phone support via the support case you open. Here's how to do that: go.aws/phone-support.
— Chrissy B.
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