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In google works space its usually because allow incoming email from outside the org isn't enabled
If external users can’t email your group, check to make sure your settings allow for external emails. If you’re an administrator, you can set the option to allow external emails for all of your organization’s groups in the Admin console.
Sign in to your Google Admin console.
- Sign in using an administrator account, not your current account userabcd@gmail.com
- In the Admin console, go to Menu and then Apps > Google Workspace > Groups for Business.
- Click Sharing settings.
- Check the Group owners can allow incoming email from outside the organization box.
- Click Save.
If you’re a group owner or manager, you can allow external emails to the group in Google Groups. If you’re signed into a work or school account, the options you see depend on the settings set by your administrator for all groups.
- Sign in to Google Groups.
- Click the name of a group.
- On the left, click Group settings > General.
- Under Who can post, make sure Anyone on the web is selected.
- Click Save changes.
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Thank you! Somehow I missed that "Who can post" didn't have "Anyone on the web" selected. It works now!
Your welcome.. Thanks for confirming Maria...