Root User Login

Question

I am writing to seek your assistance with
a matter concerning my AWS account, with the Account ID 400811962670.
Regrettably, I have forgotten the login credentials for the root account
associated with this AWS account. As a result, I am unable to access the
account and manage its settings, which is causing significant inconvenience
for me and my team.
I kindly request your guidance and support in resetting the root login
credentials for my AWS account. I understand that account security is of
utmost importance, and I am prepared to provide any necessary verification
or identification information to confirm my ownership of the account.
Please let me know which specific details or documents you require for this
purpose, and I will promptly provide them.
I apologize for any inconvenience this may cause, and I greatly appreciate
your prompt attention and assistance in resolving this matter. Please reply
to this email or contact me at the phone number associated with my AWS
account (if applicable) to discuss further steps or provide any additional
information.
Thank you for your attention to this matter, and I look forward to your
swift response.

Answer

Hello. For resetting AWS accounts credentials, here it is some documentation: https://docs.aws.amazon.com/IAM/latest/UserGuide/id_credentials_access-keys_retrieve.html#reset-root-password

Answer

Do you have access to account through another user or IAM role, based on that I can surely provide you few options here.

If you have access to account through another IAM role or user, I'd suggest you to follow this [re:Post Knowledge Article](https://repost.aws/knowledge-center/control-tower-account-root-user-access) if account was created through account factory/control tower.

I'm sure, you'd have already gone through these documents, but mentioning here for reference:

[Troubleshoot Forgot Password](https://docs.aws.amazon.com/signin/latest/userguide/troubleshoot-forgot-root-password.html)

[Troubleshoot Lost Email](https://docs.aws.amazon.com/signin/latest/userguide/troubleshoot-lost-email.html)

**Last resort is [Billing and Account Support](https://support.aws.amazon.com/#/contacts/aws-account-support/)**

PS: Please remove account id from your question.

Root User Login

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