I received an error when I tried to unlink a member account from my organization: "One or more of the member accounts that you want to remove has not completed the account sign-up steps."
Resolution
The error indicates that one or more of the required steps is incomplete.
Before an account can be unlinked from an organization, add the following information to the account you want to remove:
- Provide a valid payment method.
- Verify the account by phone.
- Choose an AWS Support plan for the account.
Remove the account with one of the following procedures:
Note: AWS Support can't change the structure or membership of your organization.
Related information
How do I remove a member account from an organization?