Amazon Connect Chat Widget - End Chat Button Issues

Question

In Amazon Connect Widget client - End Chat Button, when pressed goes into forever spinning, if the CONTACT has already ended (works fine otherwise). This happens more on mobile as the connection is not always on. Is this a bug, has anyone else noticed it?

BTW, The placement of End Chat button on mobile tends to be pressed by mistake as we select the Text Input to enter. I wish it is not so prominently placed.

Thanks.

Answer

Thanks for reaching out. I would suggest opening a support case for more detailed investigation on the spinning issue. Thanks for the feedback on the placement of End Chat button on mobile and we will pass this feedback to the service team

Amazon Connect Chat Widget - End Chat Button Issues

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