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Hello,
Currently, Cognito doesn't support passing Template ID or Entity ID. Hence, the solution to this problem is to manually process your DLT registered templates with our AWS Downstream providers.
Hence, in order to do that while registering your SenderId with AWS, the corresponding limit increase team will ask you if you're passing the parameters like Entity Id and Template Id while making the API request. You can respond to that question with "NO", our dedicated team will further work with our downstream providers for the manual processing of all your registered templates. Once processed, you don't need to manually pass these parameters and can directly send SMS via Cognito.
If you have done the exact same steps while registering sender ID with AWS, please make sure you are following the registered template while sending messages.
If that is also done, please raise a AWS Support case with the message IDs to investigate further with downstream providers
Thanks for your response.
I have already mentioned that I am using Cognito and there I can't set DLT IDs in the support ticket. I have raised another ticket to register another sender ID by clearly explaining I am using those SMS templates in Cognito, but the result is the same. They are sending me standard responses - check pinpoint documentation, ask question in re:post, or purchase a support plan to talk to the technical team.
Now my sender ID is already registered so can you please tell me in which section I should raise the support ticket to ask them to manually process my DLT registered templates?
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- AWS 官方已更新 2 年前
Are you registered to send over local routes?