AWS support no response for opened case for 2 weeks

I understand your frustration with not receiving a response on your support case for two weeks. Here are some steps you can take to escalate and get assistance:

1. Check your support plan: Response times vary based on your AWS Support plan (Basic, Developer, Business, Enterprise). Developer plans have business hours access, while Business and Enterprise plans offer faster response times depending on case severity.

2. Review case severity: If you haven't already, consider updating the severity level of your case if it's impacting your production environment. Higher severity cases receive faster responses, especially with Business or Enterprise support plans.

3. Contact AWS Support directly:

• If you have a Business or Enterprise support plan, you can contact AWS Support by phone
• Use the AWS Support Center to add updates or comments to your existing case
• Try opening the case through a different channel (console, API, or phone)

4. Escalate through your account team: If you have a Technical Account Manager (TAM) or account representative, reach out to them directly to escalate the issue.

5. Verify contact information: Ensure that the email address and contact information associated with your AWS account are correct and that responses aren't going to spam.

If you're on a Basic support plan, note that this only includes customer service and account support, not technical support for specific issues. You may need to upgrade to a paid support plan for technical case assistance.

For immediate attention on critical production issues, Business and Enterprise support plans offer 24/7 access with much faster response times.