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Hi, I've seen this happen previously when the Salesforce Lambda Lambda package hasn't been installed and fully configured. the CTI Adapter relies on the Lambda package being installed and configured to enable you to play recordings. Have you gone through that portion of the deployment yet? https://amazon-connect.github.io/amazon-connect-salesforce-cti/docs/lightning/installation/04-salesforce-lambdas-manual-setup
已回答 1 年前
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