Website not sending outgoing emails

0

I have a website that customer's can use to order replacement parts. When they create an account they receive an email with their login credentials. On the Admin side, I can also place orders for customer's on their behalf. I am not able to create any accounts because to get to next step the customer is sent an email to confirm. I have no experience with AWS and have limited knowledge on website set up. Can any one assist or provide steps to check what could be wrong?

Thank you,

已提問 1 個月前檢視次數 133 次
2 個答案
0

SMTP port 25 is blocked by default. You have to apply for port 25 to be unblocked for your account. Alternatively you could use a 3rs party such as Sendgrid.

AWS email offering includes SES but again it’s in sandbox mode until you apply to move it to production.

https://repost.aws/knowledge-center/ec2-port-25-throttle

profile picture
專家
已回答 1 個月前
profile picture
專家
已審閱 1 個月前
  • Hi Gary, Thank you for your response. what would cause this to be blocked? We were using this website and then suddenly it stopped working.

  • Not knowing your full setup it would be hard to tell if something else in the process is now failing like a lambda function etc.

0

You are leaving out a lot of details - such as what this website is built on - and where it is running. However, I will make some assumption - since you mention that it cannot send e-mail.

If you are running this website on an EC2 instance (or you are using a Lambda function to send SMTP email directly) within AWS - then you will not be able to send SMTP email to external mail servers on TCP port 25.

You can read about this restriction here: https://docs.aws.amazon.com/AWSEC2/latest/UserGuide/ec2-resource-limits.html#port-25-throttle

To remove this restriction - you can follow the process described here: https://repost.aws/knowledge-center/ec2-port-25-throttle, or you can use The Amazon Simple Email Service (SES) to relay the e-mail for you.

AWS
專家
已回答 1 個月前
profile picture
專家
已審閱 1 個月前

您尚未登入。 登入 去張貼答案。

一個好的回答可以清楚地回答問題並提供建設性的意見回饋,同時有助於提問者的專業成長。

回答問題指南