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Hello. Look for error logs or messages in your AWS Console. Go to the AWS CloudWatch Logs and check for any logs related to your environment or the upgrade process. This may provide more information about what went wrong during the upgrade. But maybe the problem is related to limits EIP per account because it equals 5, so you must increase the quota for eip and try to update again.
Best regards, Andrii
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This article must help you why you have insufficient capacity and how to solve this error https://repost.aws/knowledge-center/ec2-insufficient-capacity-errors.
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After one hour, it shows Stack named 'awseb-e-ge3ks6dacp-stack' aborted operation. Current state: 'CREATE_FAILED' Reason: The following resource(s) failed to create: [AWSEBAutoScalingGroup]. Creating Auto Scaling group named: awseb-e-ge3ks6dacp-stack-AWSEBAutoScalingGroup-1ANQMBJWHB72R failed. Reason: Group did not stabilize. {current/minSize/maxSize} group size = {0/1/1}. Failed Scaling Activity: Insufficient capacity. Launching EC2 instance failed