Getting reimbursed for failed recognition cases from Textract

Hello,

I'm sorry for the trouble you've encountered with Textract. To get help with your billing question, please open a support case with our Account & Billing team: http://go.aws/support-center.

To get the best results from your documents, I recommend using the best practices provided in our documentation: https://docs.aws.amazon.com/textract/latest/dg/textract-best-practices.html.

If you have trouble achieving high accuracy with receipts, identification, or industrial diagrams, please contact our Textract team via email at amazon-textract@amazon.com for assistance.

Best regards,

Kita B.