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Hi,
you can export AWS Connect workflows to JSON: see https://docs.aws.amazon.com/connect/latest/adminguide/contact-flow-import-export.html
Many 3rd party tools can use JSON as input.
Best,
Didier
Can you provide which third party tools ?? @ DIdier i have tried with Lucid and visio, i don't see any options to import json file they are pointing to excel or csv files only, can you provide steps and right tool for this use case ? That would be great !!
i even discussed with AWS Support they don't have any solution yet, they mentioned that there back end team is implementing such feature with Visio in future as feature request.
Hello Didier, this allowed me to export the flow but I dont see the steps on how to get the file into a visio etc. Also are there steps to export contact flows to json file. How is that done? Thanks
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A very awesome guy (Gary) built this years ago for Cisco ICM script documentation and recently added Amazon Connect. I’ve not used this tool for Connect, but have used it for ICM a ton. (https://icmstransform.pythonanywhere.com/)
David