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Of course I found the answer immediately after giving-up-and-writing-a-ticket.
https://us-east-1.console.aws.amazon.com/support/plans/home?region=us-east-1#/
I have downgraded our Support service. All good.
Please close this ticket. Thank you!
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Can you accept your own answer, so it's easier to find for anybody looking for the answer in future.
On your other point:
You can try logging a billing support case to ask for a refund and see where it gets you https://docs.aws.amazon.com/awsaccountbilling/latest/aboutv2/billing-get-answers.html#billing-support
It's doubtful AWs will refund you though (it's a bit like asking for your insurance premium back from last month because you didn't make a claim).