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Hi,
just follow the instruction as you mentioned. I have heardt that that verification team May take some time before answering, so I would also try to contact Support to speed things up.
Hope it helps ;)
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I tried contacting them for technical support but it said that I don't have access to technical support for my account. what contact method would you recommend?
Here: https://aws.amazon.com/contact-us/ try billing and account support