Questions tagged with Amazon Connect
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I am developing a real-time chat application using AWS Streaming APIs, Amazon Lex, Amazon Connect, etc. I need a functionality where if a customer does not reply within a specific time frame, their...
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233
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asked 14 days agolg...
Hello Forums
I have been attempting to run any command from CloudShell and cannot seem to get the Instance ID to read. Is there a syntax missing?
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[cloudshell-user@]$ aws connect...
2
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201
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asked 14 days agolg...
My toll free number not working .this number was assign to me but after 20 days of using this number its not working after one ring it start giving tone any one can help me in this so please help me I...
1
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171
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asked 19 days agolg...
I have embeded the amazon connect with amazon connect streams API, And i am using popup to login in amazon connect.
But when i Access my EC2 instance URL it sows me the following Error
![Enter image...
2
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116
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asked 19 days agolg...
We recently used the Service Cloud Voice with Amazon Connect, it is working fine. However, we wanted to implement a round-robin assignment for our agents on the Amazon Connect side as this cannot be...
2
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115
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asked 20 days agolg...
I would like to delete a few routing profiles that were created when the instance was stood up. However the documentation is not clear and sends you through 10 other docs that have nothing to do with...
3
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157
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asked 20 days agolg...
Hello AWS Community,
I am currently working on a project where maintaining the order of messages in an SQS queue is critical. I'm using an SQS FIFO queue with the expectation that messages will be...
1
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361
views
asked 20 days agolg...
I have a Lex bot with a single intent, I have added multiple slots. in these slot I have builtin slot with the name "AppointmentDate" with a prompt "Which day would you like". I am using a Lambda to...
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183
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asked 20 days agolg...
Hello all,
Does anyone have any in depth knowledge on how transferring to an external number works in Connect? I'm specifically interested in if there is (or should be) a difference in billing for...
1
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149
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asked 21 days agolg...
How to get inputTranscript i.e. customers first words in a Lex bot back into Amazon Connect flowlg...
I have a Lex VOICE bot that asks.."What can I help you with today?" when it is first invoked. I am wondering if there's an easy way to capture the customer's first words transcribed as text so I can...
1
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185
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asked 22 days agolg...
Hi, We are facing Issue on Chat Channel.
After Customer and Agent interaction is done, Customer need to continue with some other service. Hence Agent is transferring the Chat interaction to another...
0
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137
views
asked 22 days agolg...
I couldn't find anything in the pricing documentation for Connect, so I want to say no?
https://aws.amazon.com/connect/pricing/
What about having Connect do a translation of text in the Play Prompt...
2
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403
views
asked a month agolg...