Agent is not disconnecting while processing Flow Transfer on Chat Channel.

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Hi, We are facing Issue on Chat Channel.

After Customer and Agent interaction is done, Customer need to continue with some other service. Hence Agent is transferring the Chat interaction to another Self Service Flow. During this process, Customer needs to continue with the Self service and Agent needs to disconnect from the interaction. But Agent is not getting disconnected from the interaction. We need a solution for this.

Aanto
asked 22 days ago136 views
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