Questions tagged with Amazon Connect Contact Lens
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Hello! I'm exploring alternative methods beyond the "search Contacts" API to retrieve call logs, as the data displayed in the Amazon Connect UI under the Contact search category, with all relevant...
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73
views
asked a month agolg...
The API for retrieving sentiment and redacted audio directly without using transcribe and comprehend
The AWS used to enable the sentiment and redacted audio when it is enabled in flow. we can also...
Accepted AnswerAmazon Connect Contact Lens
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74
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asked 2 months agolg...
We want a single reusable module that can be used in all IVR menus to handle No Match and No Input.
We want to set attributes on the flow level so that they are not visible in the contact lens...
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1
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145
views
asked 2 months agolg...
Can Amazon Connect contact lens recognize the speaker's identity using Interaction Transcription?
2
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173
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asked 4 months agolg...
Hi
We have been using connect/lex etc for over a year now but have not enabled contact lens. When we do enable contact lens, are we able to retrospectively redact the data from the calls we received...
1
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207
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asked 4 months agolg...
Hello. I face 2 issues
1. I have a forecasting group where we have 5 queues included and a short-term forecast was generated and published. Contact volume predicts, but Average Handle Time is a...
2
answers
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146
views
asked 4 months agolg...
Hi Team,
Does key highlights works in Amazon Connect contact search for chats?
I have been testing it out. I see for voice calls the key high lights are coming as Issue, Outcome, but it is not...
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answers
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141
views
asked 5 months agolg...
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