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Only super users can create super users as described in the following document.
https://docs.aws.amazon.com/redshift/latest/dg/r_superusers.html
You must be a superuser to create a superuser.
I think the only way to restore users is to restore Redshift from backup.
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Thanks - yes, I know that only super users can create other super users from the Docs. I was wondering if it might be possible to restore the underlying users tables / permissions without restoring to a new Cluster...
Or perhaps - can AWS Support add a new user in for me / fix this issue from their side?
You can check with AWS support, but I don't think AWS support will create it for you, as user management is solely the responsibility of the AWS user.