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Hi,
It could be a temporary issue and you could try after some time or confirm that your carrier connection is not having any issues.
However if the issue still continues, please refer - https://docs.aws.amazon.com/IAM/latest/UserGuide/id_credentials_mfa_lost-or-broken.html
or contact AWS Support via https://support.aws.amazon.com/#/contacts/aws-mfa-support
Thanks.
Hi
- Try resending message and restart your phone
Nothing doesn’t work, you can contact AWS support for FREE related to account questions. NO SUPPORT PLAN REQUIRED
How to Contact AWS Support:
Go to the AWS Support Center: https://aws.amazon.com/support Sign in to your AWS account. Click on "Create a Case" Choose "Account and Billing Support" Provide a detailed description of your MFA issue, including the steps you've already taken to troubleshoot.
Consider using Authenticator App: Use a virtual MFA device like Google Authenticator or Authy. These generate codes without requiring a cell signal.
Without getting the MFA code they will be unable to sign-in and hence unable to create a Support case this way.
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