I get charged for an account that I have deemed deleted.

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Id number x is the account that is getting charged. I get emails about the charge via me@gmail.com , which I believe is the address I’ve used to create the account x.

However, I have deleted the account with email me@gmail.com. Now, I understand that a different account (account y) associated with me@gmail.com has been deleted. Therefore, when I try to login with the email address me@gmail.com , I cannot login anymore. The 90 days expiration has passed.

x should be associated with an email address. My guess is that me@gmail.com is associated with that, because I get an email about billing of account x. However, I cannot login aws with me@gmail.com, because I have destroyed it.

What is there I can do to delete the account x? I requested dispute but it didn’t work. I reached out to the aws support but they can't release any information about the user information.

2 Answers
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That's weird since the account no longer exists as the message confirms. Did you receive a final confirmation email at around 90 day that notified you the account will be permanently deleted?

profile pictureAWS
EXPERT
answered a month ago
  • Yes. Let me copy and paste the message below:

    To whom it may concern,

    This e-mail confirms that the Amazon Web Services account associated with account ID y is permanently closed and cannot be reopened. Any content remaining in this account is inaccessible and will be erased.

    Sincerely, Amazon Web Services

    Note that this is an account ID y, not x.

  • So account Y had me@gmail.com before it was deleted. Now you also have another account X that has me@gmail.com. But you are not able to log into either Y and X. Did I understand the situation correctly?

  • Yes. I know I can't login into account Y, b/c it is gone. But X I just can't.

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When you tried to login with me@gmail.com, what exact message did you receive? Also, is the bill you received showing any charge incurred after the 90 days expiration?

profile pictureAWS
EXPERT
answered a month ago
  • When I tried to login with me@gmail.com as a root user, I get a message below:

    "There was an error An Aws account with that sign-in information does not exist. Try again or create a new account."

    The charge comes in something like this:

    Email title: AWS Budgets: My Monthly Cost Budget has exceeded your alert threshold

    Content: AWS Budget Notification AWS Account x

    Dear Aws Customer, You requested that we alert you when the actual cost associated with your My Monthly Cost Budget budget exceeds $xx.xx for the current month. The month actual cost associated with this budget is $x.xx. You can find additional details below and by accessing the AWS Budgets dashboard.

    ========================================================================== Now, I get another email with exact same wording + saying that it is forecasted cost.

  • To add more context, I did receive an email awhile ago about account y has some charges which I've paid off. I had no other information about account x in my email inbox (me@gmail.com), other than monthly email about AWS Budget Notification.

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