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Hi,
From the question I understand that you are trying to change the default Cognito message and add new lines but you are not able to.
With email messages you can customize the message with HTML. For example you could customize your message to the following.
<!DOCTYPE html> <html> <head> </head> <body> <br><b>Verification Message</b><br> <p>Welcome</p> <br><b>Your verification code is {####}. </b><br> </body> </html>This would make the message have spaces such as the following.
Verification Message
Welcome
Your verification code is XXXXXX.
If you are having issues with editing the message Cognito is sending I would recommend creating a case with AWS support and an engineer will be able to assist in troubleshooting.
I hope you have a great rest of your day.
