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The ELB will be associated with at least two public-facing subnets. And what you're describing sounds like only one of these is able to be used, so any time it hits the "bad" one it's timing out has to wait to try the "good" one.
Do each of the ELB's subnets have the correct routing table in place, i.e. all the ELB's subnets have a route to an internet gateway?
Also does the EC2 instance have a security group that allows inbound port 80 from all subnets that the ELB is in?
Is the CNAME app1.xyz.com set to the hostname of the ELB or to an IP address (it should be the hostname, because the ELB will have multiple IP addresses, one for each subnet)?
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