Questions in Media Services

Hi, I'm trying to update our Deadline Monitor and Workers to the latest version, so I can match our Maya 20267 update. I've installed the latest version, but I'm getting a connection error. I've att...

(Drafted by Amazon Q after extensive troubleshooting) I'm reporting a critical service reliability bug in AWS MediaLive that requires escalation to the engineering team. This is not a configuration i...

## AWS MediaConvert: Black Image (End-of-Video Fade) Not Appearing ### Background Our video pipeline uses AWS MediaConvert's **Image Inserter** feature to composite PNG overlays onto encoded videos....

We have an AWS account with: - an IAM Identity Center **account instance** (standalone, no AWS Organizations) - a Deadline Cloud farm created under a monitor linked to that Identity Center instance W...

Hello, We are unable to join IVS Real-Time stages using self-signed participant JWTs signed with imported EC P-384 public keys. Tokens created via CreateParticipantToken (KMS) work on the same stage/...

We have 3 Elemental Live encoders here at Schibsted Media in Oslo, and our friends in Stockholm also have Elemental Live encoders. We would like to create an account for support ticket across Norway a...

I am getting this error on AWS Elemental MediaConvert: "SubscriptionRequiredException: The AWS Access Key Id needs a subscription for the service" Already done: - Clicked Get Started in MediaConvert...

Environment: - Region: ap-south-1 - Template: Custom CMAF template with two output groups (DASH-CENC and HLS-CBCS) - Input subtitle format: SRT (sidecar) - Output subtitle format: WebVTT - SDK: AWS SD...

Dear Support Team, I am experiencing an issue when trying to use AWS MediaConvert. I receive the following error: "The AWS Access Key Id needs a subscription for the service" This indicates that my ac...

I am trying to ingest video into MediaPackage that was encoded by Vantage, but the Egress endpoints always end with a status of "Failed". If I ingest that same media through AWS Elemental MediaConvert...

Hi! When using AWS MediaConvert to transcode an audio file, I select Vorbis as the audio codec and an OGG container in the UI. However, the resulting object written to S3 is always saved with a Conten...

Got an extremely vague and annoying notice from AWS yesterday that boils down to "if you keep using MediaConvert, good luck!" where they tell us some mystery patents and codecs are not being licensed ...