使用AWS re:Post即您表示您同意 AWS re:Post 使用条款
AWS re:Postre:Post

ERROR when transferring calls through Quick Connections, in Amazon Connect.

0

Enter image description here I've been trying to figure out how my AWS Connect agents can transfer calls to each other via the quick connect feature in connect. Everything starts fine but after a few seconds the agent interface hangs and goes blank leaving the agent without the ability to control his CCP and leaving the customer on hold until he decides to hang up himself.

We tried to see if it turned out to be an error in the transfer flow we have, but found nothing out of the ordinary.

Other methods have been tried but none with good results.

主题
应用程序集成商业应用程序
标签
Amazon Connect
语言
English
Alicia
已提问 2 年前414 查看次数
2 回答
0

Can you capture a screenshot of your CCP (to see which one you are using), and is this for all your agents? Network/firewall could be an issue, so check your proxy, local firewall in your OS, any DNS redirector, etc.

If you can post more detail about your desktop here that will be great like browser type, CPU/memory, audio options (USB headset, wired/wireless, DECT or bluetooth(which I have seen problems).

profile pictureAWS
ClarenceChoi
已回答 2 年前
  • Alicia
    2 年前

    We have tested with the Transfer to agent (beta) block, and directly with the "Set working queue" and "Transfer to queue" blocks, and saw no results. Directly it does not show any record in CloudWatch. The chat and task transfers work correctly, the only detail we are suffering is in the call transfers, in which, it does not even play the text "Transferring..." to the agent, instead, we hear a short beep, the internal transfer is canceled and the call is put on hold.

0

Enter image description here

Alicia
已回答 2 年前

您未登录。 登录 发布回答。

一个好的回答可以清楚地解答问题和提供建设性反馈，并能促进提问者的职业发展。

回答问题的准则

相关内容