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MFA recovery - Call me now gives "Phone verification could not be completed"

0

I'm trying to log into my root account but don't have the MFA code. If I go through the MFA recovery process it verifies me successfully via email and then prompts me with a "Call me now" button. When I press this it says "Phone verification could not be completed".

I haven't changed my phone number since creating the account and I would have successfully used MFA to log in previously so they would have the correct phone number.

Anyone know how to resolve this? I'm locked out of my root account :(

Sujets
Gestion et gouvernance
Balises
AWS Account Management
Langue
English
rePost-User-3423164
demandé il y a un an4548 vues
2 réponses
0

This was caused by the phone number not having the international code in front of it. Not a very helpful error message and the AWS contact settings don't state that you should do that. Grrr. AWS support were very good though.

rePost-User-3423164
répondu il y a un an
  • alexo
    il y a 6 mois

    how did AWS help with the resolution. I am getting no where with the exact same problem - no country code.

0

I have exact same issue but getting nowhere with support. How was it resolved? I can not find a way to get out of this mess.

alexo
répondu il y a 6 mois

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