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This sounds like you want to (effectively) create a custom page that still has access to the data from the incoming events. Probably the easiest way to accomplish this today would be to build a standard HTML page and use normal JS to trigger your actions, call APIs, etc. Then integrate the page into Agent Workspace using the Third-Party apps feature. There is also a section in the Agent Empowerment Suite workshop that can help you get started. This will giver you the most control over the UI.
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