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So I tried this out and it seems to work, here is a sample of the Customer Queue Flow that I created:
As a workaround, in the Customer Queue Flow, in the Loop prompt, play nothing like ''. And change the interrupt period to 1 or 2 sec. Within the timeout, now you can play a very long single prompt that includes both music and instruction to " <nusic> .... press 1 for VM and press 2 to continue" in a Get Customer Input to choose 1 or 2, or just default. and you do the rest of logic.
So you only have 1 or 2 sec that the press 1 or 2 might not work and the rest of the time you are waiting for the input
"change the interrupt period to 1 or 2 sec" I wouldn't do this. If you have agents waiting for calls and you don't have auto answer for agents, or the answer takes more than 2 seconds, then the contact will go down the error branch of the loop prompts block, as Connect doesn't support dequeuing the customer when they are being routed to an active agent. See https://docs.aws.amazon.com/connect/latest/adminguide/loop-prompts.html#loop-prompts-tips
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The problem here Clarence is that the maximum prompt length is 5 minutes, which isn't very long.
This is my biggest issue with Connect. Customers can end up with very long wait times and the looping of prompts and interruptions is not very good in Connect. You end up having to do work arounds like above, which are difficult to maintain and change.
In a perfect world, the loop prompt block should return to where it left off in the prompts. i.e. if it was 45 seconds into the first prompt it would resume at 45 seconds into the first prompt, rather than reverting to the beginning.
Yes, you will need to stich multiple Get Customer Input together, with a longer than 5 min wave music to be broken up in chunk, and each Get Customer Input block will play the continuation of the previous music to make up like 20 min (~4 Get Customer Input)
It is a workaround as mentioned with the Loop prompt block always play from the beginning. Please work with your AWS SA to add your influence into this feature request.