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Hello.
I get a timeout error when I try to access a web page.
Follow the steps in the following document to make sure that Lightsail's firewall allows port 80 for HTTP.
https://lightsail.aws.amazon.com/ls/docs/en_us/articles/understanding-firewall-and-port-mappings-in-amazon-lightsail
If the Lightsail firewall is OK, also check the OS firewall settings.
Hello, I think the reason why your domain name cannot be accessed may be that the security group did not release the HTTP port. Check the security group's records to see if they have been released?
IPv4 Firewall HTTP TCP 80 Any IPv4 address It seems that is OK. Any other ideas? thanks a lot for your help.
When i try to enter through e temorary address that the developers who create the instance gave me, it works. http://54.147.170.148/plesk-site-preview/infallible-curie.54-197-152-197.plesk.page/https/172.26.15.173/login
Please try stopping and then starting your instance. This in many cases helps update your plesk application configuration to the mapped Static IP correctly.
I have tried that and not working. I am starting to suspect that i need to disable plesk dns settings in order for lightsail to take care of it.
Please note
Rebootis different fromStop Instance + Start Instance. So please ensure you have tried the latter.
If there is no problem with the security group, you can take a look at the selinux configuration in the OS. Modify the selinux configuration file to disable it. I understand that it is because the path for the http service is not properly configured, which is causing the webpage to be inaccessible.
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IPv4 Firewall HTTP TCP 80 Any IPv4 address It seems that is OK. Any other ideas? thanks a lot for your help. When i try to enter through e temorary address that the developers who create the instance gave me, it works. http://54.147.170.148/plesk-site-preview/infallible-curie.54-197-152-197.plesk.page/https/172.26.15.173/login Maybe that help.
When you access the site, you will be redirected to the following domain. Perhaps the settings on the web server or in the application are incorrect. https://infallible-curie.54-197-152-197.plesk.page/
OK, i have just entered to the instance through ssh and check with nmap the open ports, 80 is not shown as open, i will try to open it now and will let you know. thanks a lot.
Well that was on the localhost. I have checked the private IP which is 172.26.15.173 and it is open.
So the developers are using Plesk and I am starting to think theres something wrong with their configuration as you suggested (which was also my suspicious at the begining). I will try to check all that. Thanks a lot.